HQ Function

The Stoke-on-Trent headquarters serves as the primary operational and administrative center for Water Plus. It houses key functions including customer service, account management, sales, billing operations, IT, HR, finance, and strategic leadership for its services across England and Scotland.

Notable Features:

The headquarters is located in the Two Smithfield building, a modern office development within the Smithfield Stoke scheme, which is part of a significant urban regeneration project in Stoke-on-Trent's city centre. The building offers contemporary workspace and facilities.

Work Culture:

Water Plus aims to cultivate a customer-focused and collaborative work environment. The culture emphasizes expertise in the water sector, efficiency in service delivery, and innovation in helping businesses manage their water usage and costs. Employees often describe a supportive team atmosphere focused on continuous improvement.

HQ Significance:

The headquarters is strategically important as the nerve centre for one of the UK's largest business water retailers, established at the inception of the competitive non-household water market in England. Its location in Stoke-on-Trent also signifies a commitment to regional development and provides a central base for its national operations.

Values Reflected in HQ: The choice of a modern, efficient, and centrally located headquarters reflects Water Plus's commitment to forward-thinking service, operational excellence, and its role as a significant player in the dynamic UK water retail market.

Location:

Water Plus operates nationally within the United Kingdom, specifically serving the deregulated non-household water markets in England and Scotland. Its functions supported across these nations include comprehensive account management, consolidated billing for water and wastewater services, and the provision of water efficiency advice and solutions to a diverse business customer base, ranging from small and medium-sized enterprises to large, multi-site corporations.

Street Address:

Two Smithfield, Leonard Coates Way

City:

Stoke-on-Trent

State/Province:

Staffordshire

Country:

United Kingdom