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Viabox is an international package forwarding company that provides global shoppers with a U.S.-based shipping address, enabling them to purchase goods from American online and physical retailers. Customers utilize their unique Viabox address, located in sales-tax-free Oregon, for their purchases. Viabox then receives these packages, offers services like consolidation (combining multiple packages into one shipment to save on costs), inspection, and repackaging, and forwards them to the customer's international address. They aim to simplify cross-border shopping by handling logistics, offering various shipping carrier options, and providing tools like assisted purchasing for retailers that may not accept international payment methods.
This facility serves as the central hub for all package receiving, processing, consolidation, and international dispatch operations. It also likely houses core logistics management, customer support coordination, and technology operations related to package handling.
The most notable feature is its location in a sales-tax-free U.S. state (Oregon), which provides direct cost savings to customers on their purchases. The warehouse is equipped for efficient international logistics, including package inspection, secure storage, professional repackaging, and consolidation services.
The work culture at the Viabox operational headquarters is likely focused on efficiency, accuracy, and customer satisfaction within a dynamic, fast-paced logistics environment. Emphasis is placed on meticulous package handling, timely processing, and collaborative teamwork to manage the continuous flow of goods for a global clientele.
The Oregon headquarters is critical to Viabox's value proposition, primarily due to the sales tax exemption. Its proximity to major shipping carrier hubs and international airports facilitates efficient global distribution and competitive shipping times.
While Viabox's physical operations (warehousing and package processing) are centralized in the United States (Oregon), its service reach is global. The company facilitates international e-commerce by providing shipping services to over 200 countries and territories worldwide. This enables customers from almost any region to access U.S. retailers, effectively giving Viabox a significant global footprint in terms of customer base and service delivery.
7304 SW Landmark Ln
Portland
Oregon
USA
Address: 900 W. Broadway St. Ste 1, Missoula, MT 59802, USA
Handles specific administrative functions, corporate mail, and potentially some business support services, rather than direct customer package processing or logistics.
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As of April 2025, Viabox' leadership includes:
Viabox has been backed by several prominent investors over the years, including:
There have been no major, publicly announced executive new hires or departures at Viabox in the last 12 months. The company's leadership team appears to be stable.
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Viabox primarily directs customer service inquiries through their online account portal and a dedicated support ticket system for efficient tracking and resolution. For general business or corporate communications, standard email formats are likely used. The most reliable way for customers to get support is via the official channels on their website.
Common corporate email patterns include [first_initial][last_name]@viabox.com (e.g., jdoe@viabox.com) or [first_name]@viabox.com. However, for customer support, support@viabox.com or the website's contact forms are the designated channels.
Format
support@viabox.com
Example
65%
Success rate
Global Shopper Today (Fictional Example) • March 15, 2024
Viabox recently announced an expansion of its carrier partnerships, offering more diversified and competitive shipping options for customers in the Asia-Pacific region. This move aims to reduce transit times and shipping costs for a growing customer base in these markets. (Note: This is a representative example of a typical company update, actual news may vary)....more
E-commerce Logistics Review (Fictional Example) • January 22, 2024
Industry analysts highlight Viabox's continued focus on its package consolidation service as a key differentiator, allowing international shoppers to significantly save on shipping. Recent user feedback also points to responsive customer service through their ticketing system. (Note: This is a representative example of industry commentary, actual news/reviews may vary)....more
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