Shangri-La Hotels and Resorts is an iconic, global luxury hotel group renowned for its distinctive Asian hospitality. With a portfolio of premier hotels and resorts located in key cities and leisure destinations across Asia Pacific, North America, the Middle East, and Europe, Shangri-La is committed to providing guests with memorable experiences, heartfelt service, and world-class amenities. The group operates under several brands, including Shangri-La, Kerry Hotels, JEN Hotels, and Traders Hotels, catering to diverse traveller needs and priding itself on the motto 'Hospitality from the heart'.
Serves as the central command for global operations, strategic planning, brand management, corporate finance, human resources, and development for the Shangri-La group of hotels and resorts worldwide.
Located in Kerry Centre, a modern Grade A office building in Quarry Bay, known for its accessibility and dynamic business environment. The office likely features contemporary design and facilities conducive to a global corporation.
The headquarters fosters a professional, dynamic, and service-oriented work culture, reflecting the brand's commitment to excellence and hospitality. Emphasis is placed on collaboration, innovation, and employee development, aligning with core values of respect and sincerity.
The Hong Kong headquarters is pivotal for overseeing the brand's prestigious global portfolio, driving international growth strategies, maintaining consistent quality standards, and upholding the core values of Shangri-La hospitality.
Shangri-La Hotels and Resorts supports a wide array of functions globally across its properties and regional offices. These include hotel operations, guest services, food and beverage management, spa and wellness services, sales and marketing, public relations, corporate communications, finance, human resources, procurement, information technology, and new hotel development and acquisitions. The company ensures consistent brand standards and service excellence, driven by its 'Hospitality from the Heart' philosophy, across all regions it operates in.
Kerry Centre, 24th Floor, 683 King's Road, Quarry Bay
Hong Kong
Hong Kong
China
Address: No. 1 Jianguomenwai Avenue, China World Trade Center, Beijing, 100004, China
To support and expand Shangri-La's extensive portfolio in mainland China, adapt global strategies to the local market, manage regional talent, and foster relationships with local partners and stakeholders.
Address: 1 Cluny Road, Singapore 259569 (Shangri-La Singapore often houses regional functions)
To oversee operations, business development, and brand presence in the strategically important Southeast Asian market, leveraging Singapore's connectivity and talent pool.
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As of April 2025, Shangri-La Group' leadership includes:
Shangri-La Group has been backed by several prominent investors over the years, including:
Shangri-La Group has made strategic appointments to its executive team over the past year to bolster key areas such as marketing. No major C-suite departures have been widely publicized in the immediate last 12 months.
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Shangri-La Hotels and Resorts, like many large corporations, typically utilizes standardized email formats for its employees. The most common patterns often involve combinations of the employee's first name and last name.
[first].[last]@shangri-la.com
Format
jane.doe@shangri-la.com
Example
85%
Success rate
Hospitality Net • April 24, 2024
Shangri-La launched a new collection of locally-inspired guest experiences under its 'Find Your Shangri-La' campaign, aiming to deepen guest connection with destinations through unique activities and cultural immersion across its global properties....more
The Peak Magazine Singapore • March 7, 2024
Shangri-La Singapore introduced a new Peranakan buffet spread at its renowned restaurant, The Line, showcasing authentic Straits Chinese cuisine and enriching the hotel's diverse dining experiences, highlighting its commitment to local culture....more
Various (e.g., Business Times, Travel Daily Media) • January 16, 2024
The Shangri-La Group announced plans to open a new luxury resort, Shangri-La Xiamen, in the coastal city of Fujian province, China. The resort is scheduled to open in 2025, further expanding its footprint in key Chinese destinations....more
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