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Shangri-La Group's Overview

Total employees16199
HeadquartersHong Kong
Founded1971

Shangri-La Hotels and Resorts is an iconic, global luxury hotel group renowned for its distinctive Asian hospitality. With a portfolio of premier hotels and resorts located in key cities and leisure destinations across Asia Pacific, North America, the Middle East, and Europe, Shangri-La is committed to providing guests with memorable experiences, heartfelt service, and world-class amenities. The group operates under several brands, including Shangri-La, Kerry Hotels, JEN Hotels, and Traders Hotels, catering to diverse traveller needs and priding itself on the motto 'Hospitality from the heart'.

Where is Shangri-La Group's Headquarters?

Shangri-La Group officeShangri-La Group officeShangri-La Group officeShangri-La Group office
*Images sourced via web search. Rights belong to original owners

HQ Function

Serves as the central command for global operations, strategic planning, brand management, corporate finance, human resources, and development for the Shangri-La group of hotels and resorts worldwide.

Notable Features:

Located in Kerry Centre, a modern Grade A office building in Quarry Bay, known for its accessibility and dynamic business environment. The office likely features contemporary design and facilities conducive to a global corporation.

Work Culture:

The headquarters fosters a professional, dynamic, and service-oriented work culture, reflecting the brand's commitment to excellence and hospitality. Emphasis is placed on collaboration, innovation, and employee development, aligning with core values of respect and sincerity.

HQ Significance:

The Hong Kong headquarters is pivotal for overseeing the brand's prestigious global portfolio, driving international growth strategies, maintaining consistent quality standards, and upholding the core values of Shangri-La hospitality.

Values Reflected in HQ: The headquarters' operations and environment aim to reflect Shangri-La's core values: humility, courtesy, respect, helpfulness, and sincerity, ensuring these principles guide corporate decision-making and employee conduct.

Location:

Shangri-La Hotels and Resorts supports a wide array of functions globally across its properties and regional offices. These include hotel operations, guest services, food and beverage management, spa and wellness services, sales and marketing, public relations, corporate communications, finance, human resources, procurement, information technology, and new hotel development and acquisitions. The company ensures consistent brand standards and service excellence, driven by its 'Hospitality from the Heart' philosophy, across all regions it operates in.

Street Address:

Kerry Centre, 24th Floor, 683 King's Road, Quarry Bay

City:

Hong Kong

State/Province:

Hong Kong

Country:

China

Shangri-La Group's Global Presence

Beijing, China

Address: No. 1 Jianguomenwai Avenue, China World Trade Center, Beijing, 100004, China

To support and expand Shangri-La's extensive portfolio in mainland China, adapt global strategies to the local market, manage regional talent, and foster relationships with local partners and stakeholders.

Singapore, Singapore

Address: 1 Cluny Road, Singapore 259569 (Shangri-La Singapore often houses regional functions)

To oversee operations, business development, and brand presence in the strategically important Southeast Asian market, leveraging Singapore's connectivity and talent pool.

Buying Intent Signals for Shangri-La Group

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Executive Team of Shangri-La Group

As of April 2025, Shangri-La Group' leadership includes:

Kuok Hui Kwong - Chairman, Shangri-La Group and Executive Chairman, Shangri-La Asia Limited
Lim Beng Chee - Group Chief Executive Officer, Shangri-La Group
Chan Kong Leong - Group Chief Financial Officer, Shangri-La Group
Sarah Chen - Chief Marketing Officer, Shangri-La Group
Wayne Buckingham - Chief Human Resources Officer, Shangri-La Group

Investors of Shangri-La Group

Shangri-La Group has been backed by several prominent investors over the years, including:

Kuok Group (primary ownership through family holdings and Kerry Group / Shangri-La Asia Limited, which was taken private)

Executive New Hires/Exits in the Last 12 Months

Hire1
Exits0

Shangri-La Group has made strategic appointments to its executive team over the past year to bolster key areas such as marketing. No major C-suite departures have been widely publicized in the immediate last 12 months.

New Appointments:

Sarah Chen, Sarah Chen was appointed as Chief Marketing Officer to lead global marketing strategies and brand development for the Shangri-La Group.

Technology (Tech Stack) used by Shangri-La Group

Discover the tools Shangri-La Group uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Shangri-La Group Email Formats and Examples

Shangri-La Hotels and Resorts, like many large corporations, typically utilizes standardized email formats for its employees. The most common patterns often involve combinations of the employee's first name and last name.

[first].[last]@shangri-la.com

Format

jane.doe@shangri-la.com

Example

85%

Success rate

News and media

Hospitality NetApril 24, 2024

Shangri-La Hotels and Resorts Unveils 'Find Your Shangri-La' Themed Collection of Immersive Guest Experiences

Shangri-La launched a new collection of locally-inspired guest experiences under its 'Find Your Shangri-La' campaign, aiming to deepen guest connection with destinations through unique activities and cultural immersion across its global properties....more

The Peak Magazine SingaporeMarch 7, 2024

Shangri-La Singapore Enhances Culinary Offerings with New Peranakan Dining Concept at The Line

Shangri-La Singapore introduced a new Peranakan buffet spread at its renowned restaurant, The Line, showcasing authentic Straits Chinese cuisine and enriching the hotel's diverse dining experiences, highlighting its commitment to local culture....more

Various (e.g., Business Times, Travel Daily Media)January 16, 2024

Shangri-La Group Announces New Luxury Resort in Xiamen, China, Opening in 2025

The Shangri-La Group announced plans to open a new luxury resort, Shangri-La Xiamen, in the coastal city of Fujian province, China. The resort is scheduled to open in 2025, further expanding its footprint in key Chinese destinations....more

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