What Does RDI Corporation Do?

Total employees4000
HeadquartersCincinnati
Founded1978

RDI Corporation is a leading global provider of outsourced business solutions, specializing in customer engagement, sales support, market research, and IT services. Founded in 1978, RDI is committed to delivering inspired customer experiences by leveraging innovative technologies and a dedicated workforce. They partner with businesses across various industries to enhance customer relationships, improve operational efficiency, and achieve strategic objectives. RDI emphasizes a culture of employee development and empowerment to drive client success.

Where Is RDI Corporation's Headquarters?

HQ Function

Serves as the central hub for RDI's strategic operations, executive leadership, corporate governance, and administrative functions, coordinating its global BPO services.

Notable Features:

Modern office facility designed to foster collaboration and innovation, likely equipped with advanced call center infrastructure, training centers, and collaborative workspaces.

Work Culture:

RDI promotes a work culture centered around its 'Inspired Employees Delivering Inspired Customer Experiences' philosophy. It emphasizes employee growth, engagement, teamwork, and a supportive environment to achieve high performance and customer satisfaction.

HQ Significance:

The Cincinnati headquarters is pivotal for RDI's North American operations and global strategy, acting as the nerve center for innovation in customer experience solutions and business development.

Values Reflected in HQ: The headquarters likely reflects RDI's core values such as integrity, excellence, partnership, and innovation through its functional design, technological integration, and employee-focused amenities.

Location:

RDI Corporation primarily operates across North America, with significant delivery centers in the United States (including Ohio, West Virginia, Tennessee) and Mexico (including Puebla and Tijuana). These locations collectively support a comprehensive suite of BPO functions: multilingual customer service, inbound and outbound sales, technical support, market research data collection, and various back-office processing tasks. While its physical presence is concentrated in North America, RDI serves clients with global operations.

Street Address:

4350 Ferguson Drive

City:

Cincinnati

State/Province:

Ohio

Country:

USA

Where Else Does RDI Corporation Operate Around the World?

Huntington, West Virginia, USA

Address: 500 West Fifth Avenue, Huntington, WV 25701, USA

Strengthens RDI's service delivery capabilities within the eastern United States, providing scalable BPO services and contributing to local employment.

Puebla, Mexico

Address: Circuito Juan Pablo II #1755, Reserva Territorial Atlixcáyotl, Col. La Noria, C.P. 72410 Puebla, PUE, Mexico

Expands RDI's global footprint and provides clients with cost-effective, culturally aligned nearshore outsourcing options, tapping into Mexico's skilled bilingual workforce.

Johnson City, Tennessee, USA

Address: 111 E Myles Standish Rd, Johnson City, TN 37601, USA

Contributes to RDI's distributed network of service centers in the U.S., ensuring business continuity and access to varied talent pools.

Buying Intent Signals for RDI Corporation

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading RDI Corporation? Meet the Executive Team

As of April 2025, RDI Corporation' leadership includes:

Bronson Aber - Chief Executive Officer
Kevin O'Brien - Chief Financial Officer
Traci Snider - Chief People Officer
Jason Halko - Chief Technology Officer
Matt Dowd - Chief Revenue Officer
Jeff Markey - Chief Operating Officer

Who's Investing in RDI Corporation?

RDI Corporation has been backed by several prominent investors over the years, including:

CID Capital

What Leadership Changes Has RDI Corporation Seen Recently?

Hire0
Exits0

Based on publicly available information, there have been no major executive new hires or exits announced by RDI Corporation in the last 12 months. The leadership team has demonstrated continuity.

What Technology (Tech Stack) Is Used byRDI Corporation?

Discover the tools RDI Corporation uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

RDI Corporation Email Formats and Examples

RDI Corporation is understood to primarily use the email format combining the first initial of an employee's first name with their full last name, followed by @rdicorp.com. While other formats could exist within the organization, this is a commonly observed pattern.

[first_initial][last]@rdicorp.com

Format

jdoe@rdicorp.com

Example

75%

Success rate

What's the Latest News About RDI Corporation?

rdicorp.comNovember 2, 2023

RDI Corporation Announces SOC 2 Type II Compliance

RDI Corporation announced its successful completion of the System and Organization Controls (SOC) 2 Type II audit. This achievement underscores RDI's commitment to maintaining high levels of security, availability, processing integrity, confidentiality, and privacy for its client data and BPO services....more

rdicorp.com (citing The Cincinnati Enquirer)June 26, 2023

RDI Corporation Named a Top Workplace for 2023 by The Cincinnati Enquirer

RDI Corporation has been awarded a Top Workplaces 2023 honor by The Cincinnati Enquirer. This recognition is based solely on employee feedback, highlighting RDI's positive work environment, strong company culture, and employee satisfaction....more

rdicorp.comMarch 15, 2023

RDI Corporation Wins Stevie® Award for Customer Service

RDI Corporation was recognized with a Stevie® Award in the Customer Service Department of the Year category. This award acknowledges RDI's excellence in providing outstanding customer service and innovative solutions in the BPO industry....more

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