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RDI Corporation is a leading global provider of outsourced business solutions, specializing in customer engagement, sales support, market research, and IT services. Founded in 1978, RDI is committed to delivering inspired customer experiences by leveraging innovative technologies and a dedicated workforce. They partner with businesses across various industries to enhance customer relationships, improve operational efficiency, and achieve strategic objectives. RDI emphasizes a culture of employee development and empowerment to drive client success.
Serves as the central hub for RDI's strategic operations, executive leadership, corporate governance, and administrative functions, coordinating its global BPO services.
Modern office facility designed to foster collaboration and innovation, likely equipped with advanced call center infrastructure, training centers, and collaborative workspaces.
RDI promotes a work culture centered around its 'Inspired Employees Delivering Inspired Customer Experiences' philosophy. It emphasizes employee growth, engagement, teamwork, and a supportive environment to achieve high performance and customer satisfaction.
The Cincinnati headquarters is pivotal for RDI's North American operations and global strategy, acting as the nerve center for innovation in customer experience solutions and business development.
RDI Corporation primarily operates across North America, with significant delivery centers in the United States (including Ohio, West Virginia, Tennessee) and Mexico (including Puebla and Tijuana). These locations collectively support a comprehensive suite of BPO functions: multilingual customer service, inbound and outbound sales, technical support, market research data collection, and various back-office processing tasks. While its physical presence is concentrated in North America, RDI serves clients with global operations.
4350 Ferguson Drive
Cincinnati
Ohio
USA
Address: 500 West Fifth Avenue, Huntington, WV 25701, USA
Strengthens RDI's service delivery capabilities within the eastern United States, providing scalable BPO services and contributing to local employment.
Address: Circuito Juan Pablo II #1755, Reserva Territorial Atlixcáyotl, Col. La Noria, C.P. 72410 Puebla, PUE, Mexico
Expands RDI's global footprint and provides clients with cost-effective, culturally aligned nearshore outsourcing options, tapping into Mexico's skilled bilingual workforce.
Address: 111 E Myles Standish Rd, Johnson City, TN 37601, USA
Contributes to RDI's distributed network of service centers in the U.S., ensuring business continuity and access to varied talent pools.
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As of April 2025, RDI Corporation' leadership includes:
RDI Corporation has been backed by several prominent investors over the years, including:
Based on publicly available information, there have been no major executive new hires or exits announced by RDI Corporation in the last 12 months. The leadership team has demonstrated continuity.
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RDI Corporation is understood to primarily use the email format combining the first initial of an employee's first name with their full last name, followed by @rdicorp.com. While other formats could exist within the organization, this is a commonly observed pattern.
[first_initial][last]@rdicorp.com
Format
jdoe@rdicorp.com
Example
75%
Success rate
rdicorp.com • November 2, 2023
RDI Corporation announced its successful completion of the System and Organization Controls (SOC) 2 Type II audit. This achievement underscores RDI's commitment to maintaining high levels of security, availability, processing integrity, confidentiality, and privacy for its client data and BPO services....more
rdicorp.com (citing The Cincinnati Enquirer) • June 26, 2023
RDI Corporation has been awarded a Top Workplaces 2023 honor by The Cincinnati Enquirer. This recognition is based solely on employee feedback, highlighting RDI's positive work environment, strong company culture, and employee satisfaction....more
rdicorp.com • March 15, 2023
RDI Corporation was recognized with a Stevie® Award in the Customer Service Department of the Year category. This award acknowledges RDI's excellence in providing outstanding customer service and innovative solutions in the BPO industry....more
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