Pepephone
Pepephone's Overview
Pepephone is a well-regarded Spanish Mobile Virtual Network Operator (MVNO) known for its strong emphasis on customer satisfaction, transparency, and simplicity. Founded in 2007 by Globalia and later acquired by MásMóvil Group in 2016, Pepephone has consistently differentiated itself with straightforward mobile and fiber optic internet plans, free of complex clauses and hidden charges. The company champions pro-consumer policies, such as proactively compensating for service disruptions. Its unique, approachable branding and direct communication style have cultivated a loyal customer base that values fairness and honesty. Following the merger of MásMóvil and Orange Spain, Pepephone now operates as a key brand within the MasOrange joint venture.
Where is Pepephone's Headquarters?
HQ Function
This facility serves as the primary operational and strategic hub for MasOrange, including the management, marketing, customer service strategy, and technical oversight for brands like Pepephone.
Notable Features:
The headquarters are situated in a modern business park, featuring contemporary office spaces designed to foster collaboration, innovation, and efficiency across the various brands and functions of the MasOrange group.
Work Culture:
The work culture aims to blend Pepephone's distinct agile and customer-first ethos with the dynamic, growth-oriented environment of a major telecom operator like MasOrange. There is a strong emphasis on transparency, teamwork, and a proactive approach to meeting customer needs.
HQ Significance:
The Alcobendas headquarters is crucial as the nerve center for Pepephone's operations within the larger MasOrange structure, enabling its mission to deliver fair, simple, and high-quality telecommunication services throughout Spain.
Values Reflected in HQ: The headquarters' modern infrastructure and strategic location reflect MasOrange's scale and ambition, while the operational culture strives to uphold Pepephone's core values of transparency, customer advocacy, and simplicity within the larger corporate framework.
Location:
Pepephone's services are exclusively focused on the Spanish market. As a key brand within MasOrange (formed by the merger of MásMóvil Group and Orange Spain), its operational scope is concentrated in Spain, providing mobile and fiber optic services nationwide. MasOrange may have international partnerships for roaming and other services, but Pepephone itself does not operate with distinct physical offices or direct service offerings outside of Spain.
Street Address:
Avenida de Bruselas, 38
City:
Alcobendas
State/Province:
Madrid
Country:
Spain
Pepephone's Global Presence
Various locations within Spain (via MasOrange Group)
Address: Integrated within MasOrange Group's national office network
To ensure comprehensive national coverage, operational efficiency, and customer support for all MasOrange brands, including Pepephone, across different regions of Spain.
Buying Intent Signals for Pepephone
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Executive Team of Pepephone
As of April 2025, Pepephone' leadership includes:
Investors of Pepephone
Pepephone has been backed by several prominent investors over the years, including:
Executive New Hires/Exits in the Last 12 Months
The most significant executive activities in the last 12 months are related to the formation of MasOrange, the joint venture between MásMóvil Group (Pepephone's former parent) and Orange Spain. This has led to the appointment of a new leadership team for the combined entity, drawing from both predecessor companies.
New Appointments:
Technology (Tech Stack) used by Pepephone
Discover the tools Pepephone uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Pepephone Email Formats and Examples
Pepephone primarily uses dedicated customer service channels. For corporate or internal communications, email formats likely align with standard professional structures within the MasOrange group. Common formats might involve combinations of first name, last name, or initials. Customer-facing support emails are typically role-based (e.g., ayuda@pepephone.com).
Likely formats include `[first_initial][last_name]@[domain]` or `[first_name].[last_name]@[domain]`. The domain could be `pepephone.com` for brand-specific roles, or more commonly `masorange.com` or legacy `masmovil.com` for corporate functions.
Format
example.name@masorange.com
Example
70%
Success rate
News and media
Reuters • March 26, 2024
Pepephone's Parent MásMóvil Completes Merger with Orange Spain to Form MasOrange
MásMóvil Group, then parent company of Pepephone, and Orange finalized their merger in Spain, creating MasOrange. This joint venture is now Spain's largest telecom operator by customer numbers, aiming to boost investment and competition. Pepephone continues as a distinct key brand within the MasOrange portfolio....more
ADSLZone • November 15, 2023
Pepephone Recognized for Outstanding Customer Service for Seventh Consecutive Year
Pepephone received an award for its exceptional customer service, marking the seventh consecutive year it has been recognized as a leader in customer satisfaction in the Spanish telecommunications sector. This highlights its ongoing commitment to transparent, fair, and high-quality customer relations....more
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