Klarna is a leading global payments provider and shopping service, founded in Sweden with the aim of making it easier for people to shop online. Best known for its 'Buy Now, Pay Later' (BNPL) model, Klarna offers a range of payment solutions for consumers, including direct payments, pay after delivery options, and installment plans, integrated directly into retailer checkouts. Beyond payments, Klarna provides a comprehensive shopping app featuring price comparisons, personalized recommendations, wish lists, and exclusive deals, aiming to deliver a 'smoooth' end-to-end shopping experience. It partners with hundreds of thousands of merchants globally, serving millions of active consumers across numerous markets.
Serves as the central hub for global strategy, core product development, corporate functions (finance, legal, HR), and executive leadership.
Located in a prominent central Stockholm building, featuring modern, open-plan office spaces designed to foster collaboration and innovation, reflecting its tech company identity.
Characterized by a fast-paced, innovative, and ambitious environment ('Smoooth' is a core concept). Strong emphasis on collaboration, data-driven decisions, and a relatively flat organizational structure typical of Swedish tech companies.
Represents Klarna's origins and Swedish roots, acting as the primary center for decision-making and reinforcing its position as a major European fintech player.
Klarna operates across numerous countries primarily in Europe, North America, and Australia/New Zealand. Its global presence supports functions including technology and engineering hubs, regional sales and merchant support, marketing operations, customer service centers, and local compliance and regulatory management, enabling tailored services for each market.
Sveavägen 46
Stockholm
Stockholm County
Sweden
Address: 629 N High St, Columbus, OH 43215 (approximate)
Serves as a key center for Klarna's North American market growth and operations support.
Address: Multiple locations, central London (e.g., near Oxford Circus)
Manages one of Klarna's largest markets outside of the Nordics and serves as a key European center.
Address: Multiple locations, central Berlin
Leverages Berlin's strong tech talent pool and serves the crucial German-speaking markets.
Address: Financial District / SoHo area (approximate)
Strengthens presence in the US market, particularly engaging with major retail partners and the financial industry.
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As of April 2025, Klarna' leadership includes:
Klarna has been backed by several prominent investors over the years, including:
Klarna made strategic adjustments to its leadership team over the past year, notably appointing a new CFO and creating a Chief Expansion Officer role to focus on growth initiatives, reflecting shifts in strategic priorities.
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Klarna primarily uses the 'first.last' email format for its employees globally. While other formats might exist, this is the most common structure.
first.last@klarna.com
Format
sebastian.siemiatkowski@klarna.com
Example
85%
Success rate
Reuters • May 28, 2024
Klarna is collaborating with OpenAI to enhance its AI-powered customer service assistant, aiming to improve response quality, handle more complex queries, and provide a more personalized customer experience....more
Bloomberg • May 16, 2024
Klarna reported its first quarterly operating profit in nearly four years for Q1 2024, driven by revenue growth and cost-cutting measures, marking a significant milestone as the company considers a potential initial public offering (IPO)....more
TechCrunch • April 23, 2024
Klarna introduced 'Klarna Plus', a subscription service in the US offering benefits like waived service fees on its 'One Time Card', double rewards points, and access to special deals with partner retailers for a monthly fee....more
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