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FamilyMart Malaysia's Overview

Total employees487
HeadquartersShah Alam
Founded2016

FamilyMart Malaysia, operated by QL Maxincome Sdn Bhd (a wholly-owned subsidiary of QL Resources Berhad), is a leading Japanese convenience store chain that made its debut in Malaysia in November 2016. It offers a unique Japanese 'konbini' experience, providing a wide variety of high-quality, ready-to-eat fresh food, signature items like Oden and Sofuto ice cream, freshly brewed coffee, baked goods, imported Japanese snacks, and everyday necessities. FamilyMart Malaysia focuses on convenience, quality, and a pleasant shopping environment, rapidly expanding its presence to serve communities across the nation.

Where is FamilyMart Malaysia's Headquarters?

HQ Function

Serves as the central corporate office for QL Resources Berhad, overseeing strategic planning, operations, marketing, finance, human resources, and expansion for all its businesses, including the FamilyMart Malaysia chain.

Notable Features:

Wisma QL is a modern, purpose-built corporate building designed to support the diverse operations of QL Resources. It likely features contemporary office spaces, meeting facilities, and amenities to foster a productive work environment.

Work Culture:

The work culture, influenced by QL Resources Berhad, is expected to be dynamic, emphasizing innovation, customer-centricity, operational excellence, and quality. Given FamilyMart's focus on fresh food and fast-paced retail, the culture likely encourages adaptability, teamwork, and continuous improvement.

HQ Significance:

This headquarters is pivotal as it's the command center for FamilyMart Malaysia's strategic growth, product development, supply chain management, and overall brand positioning in the competitive Malaysian retail market.

Values Reflected in HQ: The headquarters likely embodies QL Resources' core values such as integrity, sustainability, innovation, and commitment to quality, which are also cascaded into the FamilyMart Malaysia brand.

Location:

FamilyMart Malaysia is the Malaysian arm of FamilyMart Co., Ltd., one of the largest convenience store chains globally, originating from Japan. While FamilyMart Malaysia's operations are concentrated within Malaysia, it is part of an extensive international network with thousands of stores in countries like Japan, Taiwan, China, Thailand, Vietnam, Indonesia, and the Philippines. This global affiliation provides FamilyMart Malaysia with access to international product trends, operational best practices, and strong brand recognition.

Street Address:

Wisma QL, No. 16A, Jalan Astaka U8/83, Bukit Jelutong, Seksyen U8

City:

Shah Alam

State/Province:

Selangor Darul Ehsan

Country:

Malaysia

FamilyMart Malaysia's Global Presence

Nationwide, Malaysia

Address: N/A (Regional operational support hubs, not distinct large corporate offices)

To provide localized, on-the-ground support and oversight for FamilyMart stores across various states and cities in Malaysia, ensuring efficient operations and responsiveness to diverse local market conditions and consumer preferences.

Buying Intent Signals for FamilyMart Malaysia

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Executive Team of FamilyMart Malaysia

As of April 2025, FamilyMart Malaysia' leadership includes:

Chia Lik Khai - Group CEO, QL Maxincome Sdn Bhd (FamilyMart Malaysia); Executive Director, QL Resources Berhad
Mr. Chia Seong Pow - Group Managing Director, QL Resources Berhad
Dr. Chia Song Kun - Executive Chairman, QL Resources Berhad
Mr. Chia Seong Fatt - Executive Director, QL Resources Berhad

Investors of FamilyMart Malaysia

FamilyMart Malaysia has been backed by several prominent investors over the years, including:

QL Resources Berhad (Operator and Master Franchisee)
Public Shareholders of QL Resources Berhad (via Bursa Malaysia)

Executive New Hires/Exits in the Last 12 Months

Hire1
Exits1

While specific executive movements solely for FamilyMart Malaysia's operational team are not frequently publicized, QL Resources Berhad, the parent company, occasionally announces changes at the Board level which may influence its subsidiaries. In the past year, QL Resources Berhad has seen minor changes to its Board of Directors.

Departures

Low Teng Lum, Andy, Low Teng Lum, Andy retired as an Independent Non-Executive Director of QL Resources Berhad, the parent company of FamilyMart Malaysia.

New Appointments:

Kow Poh Gek, Kow Poh Gek was appointed as an Independent Non-Executive Director of QL Resources Berhad, parent company of FamilyMart Malaysia.

Technology (Tech Stack) used by FamilyMart Malaysia

Discover the tools FamilyMart Malaysia uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

FamilyMart Malaysia Email Formats and Examples

Corporate communications for FamilyMart Malaysia are handled through its parent company, QL Resources Berhad. Email addresses for employees typically use the ql.com.my domain. While exact patterns can vary, common corporate email formats are often based on employee names.

Likely formats include [first].[last]@ql.com.my or [firstinitial][last]@ql.com.my. For example, 'jane.doe@ql.com.my' or 'jdoe@ql.com.my'.

Format

johndoe@ql.com.my

Example

70%

Success rate

News and media

The StarJanuary 17, 2024

QL Resources Allocates RM300mil Capex for FY25, Eyeing FamilyMart Expansion

QL Resources Bhd has earmarked RM300 million for capital expenditure for its financial year 2025 (FY25). A significant portion of this investment is anticipated to fuel the continued expansion of its FamilyMart convenience store network across Malaysia, underscoring the company's commitment to growing its retail segment....more

The Edge MalaysiaNovember 28, 2023

FamilyMart Malaysia Drives QL Resources' Growth with Store Expansion and Revenue Uplift

In its Q2 FY2024 financial report (for the period ending Sept 30, 2023), QL Resources Berhad highlighted strong performance from FamilyMart Malaysia. The convenience store chain recorded a 13% year-on-year increase in revenue and expanded its network from 335 to 352 stores compared to the same quarter in the previous year....more

KL FoodieMarch 7, 2024

FamilyMart Malaysia Tempts Customers with New Seasonal Korean Strawberry Delights

FamilyMart Malaysia launched a limited-edition range of Korean Strawberry-themed products, including Sofuto ice cream, sundaes, frappes, and milkshakes. This seasonal offering reflects FamilyMart's strategy to continuously innovate and attract customers with new, trendy food and beverage options....more

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