What Does EXL Do?

Total employees6522
HeadquartersNew York
Founded

EXL (NASDAQ: EXLS) is a global data analytics and digital operations and solutions company. EXL partners with clients to improve business outcomes and unlock growth through practical applications of data, AI, and digital technology. Their expertise spans various industries, with a strong focus on insurance, healthcare, banking, and financial services. EXL's Premium Audit services are a key offering for the insurance sector, utilizing advanced analytics, AI, and deep domain expertise to help carriers accurately assess risk, optimize pricing, ensure compliance, and improve underwriting efficiency. They offer a suite of solutions including physical, virtual, and hybrid audit models designed to enhance accuracy, reduce turnaround times, and improve the overall policyholder experience.

Where Is EXL's Headquarters?

HQ Function

The New York headquarters directs EXL's global strategy, corporate governance, financial operations, investor relations, and oversees its diverse service lines, including its specialized premium audit capabilities for the insurance industry.

Notable Features:

Situated in a prominent business district in Manhattan, the headquarters provides a modern and collaborative workspace. Its location offers excellent connectivity and access to a rich talent pool and key financial institutions.

Work Culture:

EXL cultivates a work culture centered on innovation, collaboration, client-centricity, and continuous learning. The New York office likely reflects this dynamic, with a diverse and driven workforce focused on delivering data-led and digitally-enabled solutions.

HQ Significance:

The New York headquarters is pivotal as it establishes EXL's presence in one of the world's foremost financial and business hubs. This facilitates high-level client engagement, strategic partnerships, and access to global markets and talent.

Values Reflected in HQ: The choice of New York for its headquarters mirrors EXL's core values: innovation, excellence, integrity, collaboration, and a commitment to driving impactful business outcomes for its global clientele.

Location:

EXL Service maintains a robust global presence, operating a network of over 50 delivery centers and offices across North America (USA), Europe (UK, Ireland, Bulgaria), Asia (India, Philippines, Singapore, Malaysia, Vietnam), Australia, South Africa, and Colombia. This widespread footprint allows EXL to serve clients across various time zones and leverage diverse talent pools. Globally supported functions include data analytics, AI and machine learning solutions, digital transformation, finance and accounting, risk and compliance management, customer experience services, and industry-specific operations such as premium audit, claims processing for insurance, and clinical services for healthcare.

Street Address:

350 Park Avenue, 10th Floor

City:

New York

State/Province:

NY

Country:

USA

Where Else Does EXL Operate Around the World?

Noida, Uttar Pradesh, India

Address: Plot No. 22 & 23, Tower C & D, 5th - 10th Floor, Candor Tech Space, Sector - 62, Noida, Uttar Pradesh – 201309, India

Serves as a primary operational hub for the APAC region and provides extensive support for global clients. It leverages India's significant talent pool in technology, analytics, and business process management to deliver cost-effective and high-quality solutions.

London, United Kingdom

Address: 2nd Floor, One Poultry, London EC2R 8EJ, United Kingdom

Drives EXL's growth and presence in the UK and broader European markets, offering localized expertise and solutions that cater to regional regulatory landscapes and specific business requirements of European clients.

Manila, Philippines

Address: EXL Service Philippines Inc., 9/F Two E-Com Center, Mall of Asia Complex, Pasay City 1300, Metro Manila, Philippines

Enhances EXL's global delivery capabilities with a skilled workforce, providing multilingual support and operational resilience. It serves both regional and international clients, contributing to EXL's 24/7 operational model.

Buying Intent Signals for EXL

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading EXL? Meet the Executive Team

As of April 2025, EXL' leadership includes:

Rohit Kapoor - Chairman and Chief Executive Officer
Maurizio Dalla Riva - Executive Vice President and Chief Financial Officer
Pavan Bagai - President and Chief Operating Officer
Vikas Bhalla - Executive Vice President and Head of Insurance
Vivek Jetley - Executive Vice President, Head of Analytics
Anita Ganti - Executive Vice President and Chief Growth Officer

Who's Investing in EXL?

EXL has been backed by several prominent investors over the years, including:

The Vanguard Group, Inc.
BlackRock, Inc.
Wasatch Advisors LP
Fidelity Management & Research Company LLC (FMRCo)
TimesSquare Capital Management, LLC

What Leadership Changes Has EXL Seen Recently?

Hire2
Exits1

EXL Service has made strategic executive appointments and experienced transitions in the past year, notably appointing a new Chief Financial Officer and a new Global Head of Sales for its Insurance vertical. These changes are aimed at strengthening leadership to drive growth and innovation, particularly in key areas like insurance services, which include premium audit solutions.

Departures

Ajay Ayyappan, Ajay Ayyappan departed from his role as Chief Financial Officer at EXL Service.

New Appointments:

Maurizio Dalla Riva, Maurizio Dalla Riva was appointed as Executive Vice President and Chief Financial Officer.
Anand S., Anand S. was appointed as Senior Vice President and Global Head of Sales for EXL's Insurance division.

What Technology (Tech Stack) Is Used byEXL?

Discover the tools EXL uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

EXL Email Formats and Examples

EXL Service primarily utilizes the 'firstname.lastname@exlservice.com' email format for its employees. This is the most common structure for professional communication with individuals at the company. Other less common formats might exist but this is the widely recognized standard.

firstname.lastname@exlservice.com (e.g., john.smith@exlservice.com)

Format

jane.doe@exlservice.com

Example

95%

Success rate

What's the Latest News About EXL?

EXL Service Investor RelationsApril 25, 2024

EXL Service Reports First Quarter 2024 Financial Results

EXL announced its financial results for the first quarter ended March 31, 2024, reporting revenues of $436.5 million, up 8.8% year-over-year. The company highlighted growth in its data analytics and digital operations segments and reaffirmed its full-year 2024 guidance....more

EXL Service NewsNovember 15, 2023

EXL Named a Leader and a Star Performer in Everest Group's P&C Insurance BPS PEAK Matrix® Assessment 2023

EXL was recognized by Everest Group as a Leader and a Star Performer in its Property & Casualty (P&C) Insurance Business Process Services (BPS) PEAK Matrix® Assessment 2023. This acknowledgment underscores EXL's strong market impact, vision, and capabilities in serving the P&C insurance sector, which includes services related to premium audit....more

EXL Service NewsFebruary 13, 2024

EXL Named a Leader in Aite-Novarica Property and Casualty Claims Management Systems Report

EXL was named a leader in the Aite-Novarica Property and Casualty (P&C) Claims Management Systems Report, recognizing its advanced solutions and capabilities in enhancing claims processing efficiency and effectiveness for P&C insurers....more

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