CSS Corp was a global technology support and customer experience (CX) services company that helped brands transform their customer engagement and operations. They leveraged AI, automation, analytics, and cloud solutions to deliver personalized and efficient support across enterprise and consumer technology, managed IT services, and digital transformation. In March 2023, CSS Corp was acquired by HCLTech, a leading global technology company, and its operations and expertise have been integrated into HCLTech.
Historically served as a key hub for strategic decision-making, client engagement for the North American market, sales, and marketing operations.
Modern office space designed to foster collaboration and innovation, equipped with advanced communication technology to connect with global teams and clients.
CSS Corp emphasized a customer-centric approach, innovation, continuous learning, and a collaborative environment, encouraging employees to develop new solutions and deliver exceptional service. This culture is now being integrated with HCLTech's values.
Its Silicon Valley location provided strategic proximity to key technology partners, clients, and a rich talent pool, reinforcing its position as a technology services provider.
Prior to its acquisition by HCLTech, CSS Corp operated with a significant global footprint, offering round-the-clock support and services through its network of delivery centers across North America, Latin America, Europe, and Asia-Pacific (including India and the Philippines). Functions supported globally included enterprise and consumer technical support, IT infrastructure management, application development and maintenance, network operations, cybersecurity services, and digital transformation initiatives leveraging AI, automation, and analytics. These capabilities are now integrated within HCLTech.
2880 Zanker Road, Suite 203
San Jose
California
USA
Address: Ambit IT Park, 6th & 7th Floor, Module - 2 & 3, No. 32A & B, Ambattur Industrial Estate, Chennai – 600058, India
Served as a crucial hub for 24/7 global service delivery, talent acquisition, and innovation, supporting clients across APAC, EMEA, and North America. Now part of HCLTech's delivery network.
Address: 18th Floor, W Fifth Building, 5th Avenue corner 32nd Street, Bonifacio Global City, Taguig City, 1634 Philippines
Supported global clients with multilingual capabilities and ensured business continuity, particularly for customer-facing services in the APAC region and beyond. Now part of HCLTech's delivery network.
Address: Terra Campus, Building C, 3rd Floor, Tres Rios, Cartago, Costa Rica
Provided bilingual (English/Spanish) support and customer experience services, strengthening CSS Corp's presence in Latin America. Now part of HCLTech's delivery network.
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As of April 2025, CSS Corp' leadership includes:
CSS Corp has been backed by several prominent investors over the years, including:
Following CSS Corp's acquisition by HCLTech, completed in March 2023, significant leadership transitions occurred. Key CSS Corp executives transitioned out of their roles or into new positions within HCLTech. There were no major new executive hires for CSS Corp as an independent entity in the past 12 months, as all changes are now within the HCLTech framework.
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Prior to its acquisition by HCLTech, CSS Corp commonly used email formats based on employee names, typically [first].[last]@csscorp.com or [first_initial][last]@csscorp.com. These email addresses are likely inactive or forward to HCLTech addresses now.
[first].[last]@csscorp.com or [first_initial][last]@csscorp.com
Format
jane.doe@csscorp.com or jdoe@csscorp.com
Example
10%
Success rate
HCLTech • March 30, 2023
HCLTech announced the successful completion of the acquisition of CSS Corp, integrating CSS Corp's expertise in customer experience and technology services, and its workforce into HCLTech's global operations....more
HCLTech • February 7, 2023
HCLTech announced its definitive agreement to acquire CSS Corp, a global customer experience and technology services provider, to bolster its digital operations (HCLTech Digital Operations) and customer experience transformation services....more
Business Wire (via CSS Corp) • October 26, 2022
CSS Corp was recognized as a 'Leader' in the EMA Radar™ for AIOps: A Guide for Investing in Innovation, Q4 2022. This acknowledgment highlighted CSS Corp's Contelli platform for its advanced AI-powered operations solutions and strong market presence....more
PR Newswire (via CSS Corp) • September 13, 2022
CSS Corp announced it won a Gold Stevie® Award at the 19th Annual International Business Awards® for its innovative digital customer experience (CX) platform, 'CSS EDISON™'....more
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