Cherwell Software
Cherwell Software's Overview
Cherwell Software was a global leader in IT Service Management (ITSM) and Enterprise Service Management (ESM) solutions, renowned for its flagship product, Cherwell Service Management (CSM). Founded in 2004, Cherwell empowered organizations to automate and improve service delivery across IT and other business departments with its flexible, codeless platform. In 2021, Cherwell Software was acquired by Ivanti, integrating its powerful service management capabilities into Ivanti's broader Neurons platform for hyper-automation and unified IT management. Cherwell's technology continues to support numerous organizations worldwide as part of Ivanti's offerings.
Where is Cherwell Software's Headquarters?
HQ Function
Served as the global corporate headquarters, housing executive leadership, core software development, R&D, marketing, sales operations, and customer support teams for its ITSM and ESM solutions.
Notable Features:
Modern office facilities designed to foster collaboration and innovation. As a significant tech presence in Colorado Springs, it featured amenities typical of a leading software company.
Work Culture:
Cherwell was known for a customer-centric culture, emphasizing innovation, teamwork, and a 'listen to our customers' approach. Employee reviews often cited a positive and supportive work environment focused on collaborative problem-solving.
HQ Significance:
The Colorado Springs headquarters was pivotal to Cherwell's growth from a startup to a significant player in the global ITSM market, driving its product strategy, innovation, and international expansion until its acquisition.
Values Reflected in HQ: The headquarters likely aimed to reflect Cherwell's values of innovation, customer focus, and enabling efficient service management through its operational setup and collaborative workspaces.
Location:
Prior to its acquisition by Ivanti in 2021, Cherwell Software had a significant global presence, serving customers in over 40 countries. Its international operations were supported by key offices in North America (Colorado Springs, USA), EMEA (Swindon, UK; Munich, Germany), and APAC (Sydney, Australia). This network, along with a strong partner ecosystem, enabled Cherwell to provide sales, implementation services, and customer support globally, catering to a wide range of industries and organizations.
Street Address:
10125 Federal Drive
City:
Colorado Springs
State/Province:
Colorado
Country:
USA
Cherwell Software's Global Presence
Swindon, United Kingdom
Address: Key EMEA office was located in Swindon; specific street address details are not readily available post-acquisition.
Driving growth, managing regional partnerships, and providing localized support for Cherwell's ITSM solutions across the diverse EMEA market.
Munich, Germany
Address: Office presence in Munich; specific street address details are not readily available post-acquisition.
Focused on catering to the specific needs of German-speaking customers and expanding market share in Central Europe.
Sydney, Australia
Address: Office presence in Sydney for APAC; specific street address details are not readily available post-acquisition.
Expanding Cherwell's footprint in APAC and providing regional expertise for its diverse customer base in Australia, New Zealand, and parts of Asia.
Buying Intent Signals for Cherwell Software
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
Executive Team of Cherwell Software
As of April 2025, Cherwell Software' leadership includes:
Investors of Cherwell Software
Cherwell Software has been backed by several prominent investors over the years, including:
Executive New Hires/Exits in the Last 12 Months
Cherwell Software was acquired by Ivanti in 2021 and no longer operates as an independent entity. Therefore, there have been no executive hires or exits specifically for 'Cherwell Software' in the last 12 months. Leadership and team integrations occurred at the time of acquisition and are now part of Ivanti's structure.
Departures
New Appointments:
Technology (Tech Stack) used by Cherwell Software
Discover the tools Cherwell Software uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Cherwell Software Email Formats and Examples
Prior to its acquisition by Ivanti, Cherwell Software commonly used standard corporate email formats such as [first].[last]@cherwell.com and [first_initial][last]@cherwell.com. These formats are now historical as Cherwell communications are handled through Ivanti.
[first].[last]@cherwell.com or [first_initial][last]@cherwell.com
Format
jane.doe@cherwell.com or jdoe@cherwell.com
Example
75%
Success rate
News and media
Ivanti.com • May 4, 2021
Ivanti Completes Acquisition of Cherwell Software
Ivanti announced the completion of its acquisition of Cherwell Software. This strategic combination further solidifies Ivanti's position as a market leader in Enterprise Service Management and IT Asset Management, bringing together Cherwell's acclaimed no-code/low-code platform with Ivanti's Neurons hyper-automation capabilities....more
TechCrunch • January 26, 2021
Ivanti to acquire Cherwell Software to double down on ITSM, automation
Ivanti announced its definitive agreement to acquire Cherwell Software, a leading provider of IT service management (ITSM) and enterprise service management (ESM) solutions. The acquisition aimed to extend Ivanti's market leadership in ITSM and leverage Cherwell’s versatile platform for broader automation capabilities....more
Ivanti.com • June 20, 2023
Ivanti Innovates With Generative AI Capabilities Across Ivanti Neurons Platform, Including ITSM
Ivanti announced new generative AI capabilities integrated into its Ivanti Neurons platform. These enhancements apply to various solutions, including IT Service Management (which incorporates technology from the Cherwell acquisition), aiming to boost productivity, automate tasks, and improve user experiences for IT professionals and employees....more
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