Agero, Inc. is a leading provider of B2B vehicle and driver safety, security, and information services. For over 50 years, they have been delivering critical roadside assistance, accident management, and connected vehicle services to automotive manufacturers, insurance carriers, and other enterprises. Agero's solutions aim to enhance the driver experience, improve safety, and provide peace of mind on the road through a combination of advanced technology, human-powered support, and a vast network of service providers.
Serves as the central hub for Agero's corporate operations, strategic planning, product development, and technology innovation.
Modern office space designed to foster collaboration and innovation, strategically located near Boston's technology and talent ecosystem.
Agero fosters a collaborative, innovative, and customer-centric work environment. Employees are encouraged to contribute ideas and leverage technology to solve complex challenges in the driver assistance industry. Emphasis is placed on teamwork and continuous improvement.
The Medford headquarters is pivotal for Agero's North American operations, overseeing a vast network of service providers and managing relationships with major automotive and insurance clients.
Agero primarily focuses its operations in North America, with significant contact centers and operational hubs strategically located across the United States and Canada. These facilities support a comprehensive suite of services including roadside assistance, accident management, and connected vehicle services for a diverse client base. While direct global office presence beyond North America is not prominent, their services support vehicles and drivers traveling across these regions.
1 Cabot Road, Suite 300
Medford
MA
USA
Address: 2871 Needs Creek Rd, Clarksville, TN 37040, USA
Supports nationwide service delivery with a large team of customer service professionals and dispatch operators.
Address: 123 March St, Sault Ste. Marie, ON P6A 2Z5, Canada
Serves as a key operational center for Agero's Canadian market, providing bilingual support and localized services.
Address: Specific street address not readily public, Sebring, FL, USA
Contributes to Agero's overall capacity for customer service and incident management across the United States.
Address: Specific street address not readily public, Tucson, AZ, USA
Enhances Agero's operational footprint in the western United States, providing redundancy and regional support capabilities.
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As of April 2025, Agero' leadership includes:
Agero has been backed by several prominent investors over the years, including:
Based on public information, Agero has had some key executive appointments in the past year to bolster its product and operational leadership. No major high-profile exits have been widely reported recently.
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Agero commonly uses the first initial followed by the last name, or first name followed by last name, for their email addresses. Variations might exist based on department or tenure.
[first_initial][last]@agero.com or [first].[last]@agero.com
Format
dferrick@agero.com or dave.ferrick@agero.com
Example
85%
Success rate
PR Newswire • July 11, 2023
Agero announced the appointment of Rajiv Hoskote as its new Chief Product Officer. Hoskote will lead the company's product strategy, roadmap, and innovation efforts to further enhance Agero's market-leading driver assistance services....more
Agero News • February 7, 2024
Agero discusses its philosophy on leveraging digital technology to streamline roadside assistance while ensuring human support remains central to the customer experience, highlighting innovations in AI and mobile tech....more
Agero News • October 17, 2023
Agero released new research findings detailing the commonality of roadside events and customer frustrations with wait times, underscoring the company's focus on improving service speed and efficiency....more
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