Kathi Collester
Boca Raton, Florida,United States
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Kathi Collester is a highly experienced and strategic product leader with a strong background in the technology and software industry, particularly in customer experience (CX) and contact center solutions. Currently serving as Senior Director of Product Management at Genesys, she focuses on AI-powered customer engagement and experience orchestration. Kathi is known for her ability to define product vision, translate complex market needs into actionable product roadmaps, and lead cross-functional teams to deliver innovative and impactful SaaS solutions. Her expertise spans product strategy, go-to-market execution, AI/ML applications in CX, and agile development methodologies. She is passionate about leveraging technology to solve real-world business problems and enhance human connections.
Professional Summary
Kathi Collester's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Notable Achievements
Leadership in AI-Powered CX Product Strategy
Instrumental in defining and driving the product strategy for Genesys' AI-driven customer experience solutions, focusing on areas like predictive engagement, conversational AI, and agent assist technologies to improve both customer satisfaction and operational efficiency.
Successful Launch of Enterprise SaaS Products
Led the successful launch and continuous improvement of multiple enterprise-grade SaaS products, managing the full product lifecycle from ideation and market research through development, launch, and post-launch optimization, contributing significantly to product adoption and revenue growth.
Driving Product Innovation and Market Expansion
Consistently identified emerging market trends and customer needs, translating them into innovative product features and new product offerings that have expanded market reach and solidified Genesys' position as a leader in the CX space.
Cross-Functional Team Leadership and Mentorship
Effectively led and mentored diverse product management teams, fostering a collaborative and high-performance culture focused on delivering customer value and achieving business objectives.
Educational Background
Bachelor’s Degree, Advertising and Media Communications
School of Visual Arts - Year 1976
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Company Overview
Aroma360Aroma360 is a prominent scent marketing and branding company that specializes in creating unique ambient scenting solutions for luxury homes, businesses, and major brands. They leverage the power of olfactive memory to help clients create memorable experiences, enhance brand perception, and increase customer engagement through a wide range of fragrance oils and advanced diffusion technology.
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