Working Solutions is a recognized leader in on-demand contact center outsourcing and remote workforce management. Founded in 1996, the company provides businesses with flexible, scalable, and high-quality customer care, sales, and technical support services. They leverage a vast, curated network of independent, remote agents primarily across the U.S. and Canada, enabling clients to adapt to fluctuating customer demands efficiently. Working Solutions serves diverse industries, including retail, healthcare, travel, and finance, focusing on delivering exceptional customer experiences through its innovative virtual operations model.
Serves as the central administrative, operational, and technology hub, coordinating its vast network of remote agents, managing client relationships, and driving strategic initiatives.
Modern office facility within a commercial business park, designed to support corporate staff, facilitate client interactions, and house the technological infrastructure underpinning its remote operations. Emphasizes collaborative workspaces and advanced communication technologies.
The HQ fosters a professional, innovative, and collaborative environment for its corporate team. While the company champions remote work for its agent network, the headquarters staff focuses on strategy, client success, technology development, and operational excellence to support the distributed workforce.
The Richardson headquarters is pivotal as the nerve center for a leading virtual workforce company. It represents the core from which its distributed operations are managed, demonstrating how a centralized strategy and support system can power a large-scale remote enterprise.
Working Solutions primarily operates with a remote workforce based in the United States and Canada, serving clients globally through its on-demand contact center solutions. Their global reach is achieved by providing customer care, sales, and technical support services to international businesses and their customers, leveraging technology to bridge geographical distances rather than relying on an extensive network of international physical offices.
1901 N. Central Expressway, Suite 400
Richardson
Texas
USA
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As of April 2025, Working Solutions' leadership includes:
Working Solutions has been backed by several prominent investors over the years, including:
Working Solutions has significantly strengthened its executive leadership over the past 12 months with strategic appointments in key C-suite roles, including Chief Operating Officer, Chief Revenue Officer, and Chief Technology Officer. These hires underscore the company's commitment to operational excellence, revenue growth, and technological innovation in the on-demand contact center industry.
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Working Solutions commonly utilizes an email format consisting of the employee's first initial followed by their last name, at their company domain (workingsolutions.com). While other formats might exist within the organization, this pattern is frequently observed for their corporate employees.
flast@workingsolutions.com
Format
jdoe@workingsolutions.com
Example
80%
Success rate
GlobeNewswire • March 7, 2024
Working Solutions announced it won Gold and Silver Stevie® Awards for customer service excellence, recognizing its on-demand contact center solutions and high-performing remote agents in categories like 'Contact Center or Customer Service Outsourcing Provider of the Year'....more
GlobeNewswire • October 5, 2023
Working Solutions was named to the Forbes Best Customer Service 2024 list, an accolade based on an independent survey of U.S. customers. This highlights its commitment to delivering superior customer experiences through its skilled, remote workforce....more
PR Newswire • June 13, 2023
Working Solutions appointed Jeff Hodges as its new Chief Operating Officer. Hodges brings extensive experience in operations and customer experience to further enhance the company's service delivery and operational efficiency....more
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