Vivacom (registered as Bulgarian Telecommunications Company EAD) is a leading telecommunications operator in Bulgaria. It offers a comprehensive range of services, including mobile voice and data, fixed-line telephony, high-speed broadband internet (fiber optic and DSL), and pay-TV (IPTV and satellite). Vivacom serves both residential and business customers, focusing on innovation, network quality, and customer experience. The company is part of United Group, a leading telecommunications and media provider in Southeast Europe.
The headquarters serves as the primary hub for strategic planning, corporate management, technology development, marketing, finance, and overall operational oversight for Vivacom's national network and services.
Located in the modern Polygraphia Office Center, a prominent business complex known for its contemporary architecture and high-quality office spaces. The HQ likely features state-of-the-art communication infrastructure and collaborative workspaces.
Vivacom fosters a dynamic and innovative work environment, driven by technological advancement and a customer-centric approach. Employees often experience a fast-paced culture focused on achieving market leadership and delivering quality telecom services.
The Sofia headquarters is crucial for Vivacom's operations, placing it at the heart of Bulgaria's economic and political center. This allows for effective coordination of its extensive network, engagement with regulatory bodies, and access to a skilled workforce.
Vivacom's primary operational focus is within Bulgaria, where it is a leading national telecommunications provider. Its international dimension is primarily through its parent company, United Group, which operates extensively across Southeast Europe. This affiliation allows Vivacom to leverage international expertise, technologies, and procurement synergies. For its customers, Vivacom offers global roaming services and collaborates with international partners for content and technology solutions.
115I Tsarigradsko Shose Blvd, Polygraphia Office Center
Sofia
Sofia City Province
Bulgaria
Address: Multiple retail stores and regional offices; e.g., Main Customer Center at 4 Knyaz Alexander I Str., Plovdiv
To serve Bulgaria's second-largest city and the surrounding Plovdiv Province, ensuring strong local market presence, accessibility for a large customer base, and efficient service delivery.
Address: Numerous retail outlets and service points; e.g., Flagship Store at 10 Knyaz Boris I Blvd, Varna
To cater to the significant urban population, commercial activities, and tourism industry in Varna and the Bulgarian Black Sea coast, providing reliable connectivity and support.
Address: Several customer service centers and retail shops; e.g., Vivacom Center at Alexandrovska St 63, Burgas
To support the local economy and residential customers in Burgas, another major Black Sea city, ensuring robust service coverage and customer satisfaction.
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As of April 2025, Vivacom' leadership includes:
Vivacom has been backed by several prominent investors over the years, including:
Vivacom's C-suite executive team has shown stability over the past 12 months, with key leaders continuing in their roles. While internal promotions and departmental leadership adjustments may occur as part of normal business operations, there have been no major publicly announced new C-suite hires or departures within this period, indicating a consistent strategic direction.
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Vivacom commonly utilizes standard corporate email address formats, typically based on employee names. The most prevalent patterns are [first_initial][last] or [first].[last] followed by the @vivacom.bg domain. These formats are widely used across the organization for professional communication.
[first_initial][last]@vivacom.bg or [first].[last]@vivacom.bg
Format
e.g., pivanov@vivacom.bg or petar.ivanov@vivacom.bg
Example
92%
Success rate
Vivacom Newsroom / SeeNews • April 22, 2024
Vivacom announced plans to invest over 250 million levs (EUR 127.8 million) in 2024, focusing on expanding its 5G network coverage, further developing its fiber optic infrastructure, and enhancing its technological capabilities and customer service platforms....more
Vivacom Press Center / Local Tech Portals • February 15, 2024
Vivacom reported the implementation of new AI-driven security solutions to further protect its mobile network and customers from emerging cyber threats, ensuring a more secure and reliable communication experience....more
United Group / Capital.bg • November 16, 2023
United Group, Vivacom's parent company, released its Q3 2023 financial results, highlighting strong revenue growth and subscriber uptake. Vivacom's performance in Bulgaria was noted as a significant contributor, particularly in mobile data and fixed broadband services....more
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