Support.com
Support.com's Overview
Support.com, Inc. was a provider of cloud-based software and services for remote technical support. Its solutions were designed to help businesses and consumers resolve complex technology issues efficiently. The company offered a suite of products that enabled tech support agents to remotely diagnose, troubleshoot, and resolve issues on computers and mobile devices. In September 2021, Support.com was acquired by Greenidge Generation Holdings Inc. and effectively ceased its prior operations, with the merged entity focusing on Bitcoin mining and power generation. This profile reflects Support.com's status and operations prior to its acquisition.
Where is Support.com's Headquarters?
HQ Function
Served as the core for executive leadership, software engineering, product development, marketing, sales, and administrative functions for its global tech support operations.
Notable Features:
Likely a modern office environment typical of Silicon Valley tech firms, designed to foster collaboration and innovation in software development. Specific architectural details are not widely publicized.
Work Culture:
The culture likely emphasized customer-centric problem-solving, technological innovation in remote support, and a fast-paced environment driven by the evolving needs of technology users and businesses.
HQ Significance:
The Sunnyvale headquarters was central to Support.com's strategic direction, product innovation, and its role in the tech support industry before its acquisition.
Values Reflected in HQ: The headquarters likely aimed to reflect values of innovation, efficiency in support, and a commitment to resolving customer technology challenges.
Location:
Historically, Support.com provided its remote technical support software and services to businesses and consumers across North America, Europe, and other international markets. Its cloud-based platform and globally distributed support teams allowed it to serve a wide range of customers needing assistance with their technology products.
Street Address:
1200 Crossman Ave, Suite 210
City:
Sunnyvale
State/Province:
CA
Country:
USA
Support.com's Global Presence
Various Global Locations (Remote Workforce & Partner Centers)
Address: N/A (Primarily remote workforce and BPO partner facilities)
To offer continuous, 'follow-the-sun' support coverage for its clients' end-users across different time zones, ensuring timely resolution of technical issues for a global customer base.
Buying Intent Signals for Support.com
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Executive Team of Support.com
As of April 2025, Support.com' leadership includes:
Investors of Support.com
Support.com has been backed by several prominent investors over the years, including:
Executive New Hires/Exits in the Last 12 Months
The most significant event impacting the executive team in the 12-18 months leading up to September 2021 was the merger agreement with Greenidge Generation Holdings Inc. This naturally led to a transition and eventual departure of the existing Support.com executive team post-merger completion.
Departures
New Appointments:
Technology (Tech Stack) used by Support.com
Discover the tools Support.com uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Support.com Email Formats and Examples
Prior to its acquisition, Support.com likely used common corporate email patterns. Based on typical structures for companies of its size and type, the most probable formats would include first initial and last name, or first name.last name.
[first_initial][last]@support.com (e.g., jdoe@support.com) OR [first].[last]@support.com (e.g., jane.doe@support.com)
Format
jdoe@support.com
Example
70%
Success rate
News and media
GlobeNewswire • September 15, 2021
Greenidge Generation Completes Merger with Support.com
Greenidge Generation Holdings Inc. (NASDAQ: GREE) and Support.com, Inc. (NASDAQ: SPRT) announced the completion of their merger. Support.com became a wholly-owned subsidiary of Greenidge, with Greenidge becoming a publicly traded company focused on bitcoin mining and power generation....more
Support.com Investor Relations • March 22, 2021
Support.com Announces Definitive Merger Agreement with Greenidge Generation Holdings Inc.
Support.com announced it had entered into a definitive merger agreement with Greenidge Generation Holdings Inc., a vertically integrated bitcoin mining and power generation company. The deal valued Support.com at approximately $217 million at the time of announcement....more
GlobeNewswire • August 12, 2020
Support.com Reports Second Quarter 2020 Financial Results
Support.com reported its financial results for the second quarter ending June 30, 2020, highlighting revenue from its tech support programs and discussing market conditions during the COVID-19 pandemic....more
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