Simplify360 is an AI-powered Omnichannel Customer Experience (CX) Platform designed to help brands and enterprises effectively manage and enhance their customer interactions. The platform integrates social media listening, customer engagement tools, advanced analytics, and customer service automation, including chatbots and WhatsApp Business API integration. Simplify360 enables businesses to monitor online conversations, engage with customers across various digital channels, and derive actionable insights from customer data to improve service quality and customer satisfaction.
Serves as the primary center for product development, engineering, core operations, sales, and strategic leadership for Simplify360's global activities.
Located in HSR Layout, a major IT and startup hub in Bengaluru, providing access to a rich talent pool and a vibrant tech ecosystem. The office is a modern workspace designed to foster collaboration and innovation.
A dynamic and innovative work environment focused on cutting-edge AI technology and customer-centric solutions. Emphasis on teamwork, continuous learning, and agility to adapt to the evolving CX landscape.
The Bengaluru headquarters is strategically important due to its location in India's 'Silicon Valley,' enabling access to top tech talent, fostering innovation, and serving as a base for its significant APAC market operations.
Simplify360 supports a global clientele with its AI-powered omnichannel customer experience platform. While headquartered in India, it has established strategic office locations in the USA (Newark, Delaware), MEA (Dubai), and APAC (Singapore) to cater to regional market needs. These offices facilitate sales, customer support, business development, and partnerships worldwide, enabling brands across various industries to leverage Simplify360's solutions for social listening, customer engagement, analytics, and automated customer service globally.
#301, HM Zeta, HSR Layout Sector 2, Opp. Narayana School
Bengaluru
Karnataka
India
Address: 2035 Sunset Lake Road, Suite B-2, Newark, Delaware 19702, USA
To expand Simplify360's presence in the North American market, providing localized support and solutions to enterprises seeking advanced customer experience management tools.
Address: Unit No: 3539, DMCC Business Centre, Level No 1, Jewellery & Gemplex 3, Dubai, United Arab Emirates
To cater to the specific needs of businesses in the MEA region, fostering relationships and delivering omnichannel CX solutions tailored to local market requirements.
Address: 7 Temasek Boulevard, #12-07 Suntec Tower One, Singapore, 038987
To drive growth and market penetration in the APAC region, leveraging Singapore's status as a major business and technology hub to serve a wide range of industries.
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As of April 2025, Simplify360 (A Nextiva Company)' leadership includes:
Simplify360 (A Nextiva Company) has been backed by several prominent investors over the years, including:
Based on publicly available information, there have been no major C-suite executive hires or departures announced by Simplify360 in the last 12 months. The core leadership team appears stable.
Discover the tools Simplify360 (A Nextiva Company) uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Simplify360 commonly uses email formats combining an employee's first name and last name, or just the first name, with the company domain @simplify360.com. The most prevalent patterns appear to be [first].[last]@simplify360.com and [first]@simplify360.com.
[first].[last]@simplify360.com or [first]@simplify360.com
Format
sweta.sharma@simplify360.com or bhupendra@simplify360.com
Example
80%
Success rate
PR Newswire • January 18, 2024
Simplify360 announced its recognition as a High Performer in G2's Winter 2024 Grid® Reports across multiple categories, including Social Media Management, Social Media Monitoring, and Chatbots, underscoring its strong market presence and customer satisfaction....more
CXOToday.com • December 7, 2023
Simplify360 has partnered with Truecaller to integrate Truecaller Business Identity solutions into its platform. This collaboration aims to help businesses improve customer communication by providing verified business identity, thereby increasing call pick-up rates and enhancing brand trust....more
Business Standard • November 15, 2023
Simplify360 has upgraded its AI engine to offer more advanced capabilities in natural language processing, sentiment analysis, and automated customer response generation. These enhancements aim to provide businesses with deeper customer insights and more efficient CX operations....more
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