PrivatBank is one of the largest and most technologically advanced commercial banks in Ukraine. Originally founded as one of the first private commercial banks in post-Soviet Ukraine, it was nationalized in December 2016 by the Ukrainian government to protect the interests of its depositors and the stability of the financial system. PrivatBank is renowned for its innovation in digital banking, particularly its Privat24 internet banking and mobile application, which serves millions of individual and corporate clients. It offers a wide range of services including retail banking, corporate banking, payment processing, and SME support. Despite the challenges posed by the ongoing war, PrivatBank continues to operate and provide essential financial services to the Ukrainian population.
The headquarters in Dnipro serves as the central administrative and operational hub for PrivatBank, overseeing strategic planning, technological development, risk management, corporate governance, and nationwide branch network coordination.
The main office complex is known for its modern infrastructure supporting the bank's extensive digital operations and is a significant employment center in Dnipro.
Characterized by a strong emphasis on technological innovation, customer-centricity, and resilience, especially given the current operating environment. The bank fosters a dynamic atmosphere, encouraging digital skills and adaptability.
The Dnipro headquarters is significant as it's the birthplace of PrivatBank and remains the core of its operations, symbolizing its deep roots in the region and its role as a leading national financial institution.
Historically, PrivatBank had international operations, including a subsidiary in Latvia (AS PrivatBank) and branches in Cyprus and Portugal. Following its nationalization in 2016 and subsequent strategic refocusing, its direct international retail banking presence has been significantly curtailed. Currently, PrivatBank's primary focus is on serving the Ukrainian market. Its 'global presence' is now primarily related to facilitating international payment systems, maintaining correspondent banking relationships to support Ukrainian clients' international transactions (e.g., SWIFT, money transfers), and serving Ukrainians abroad through digital channels and partnerships.
Naberezhna Peremohy St, 50
Dnipro
Dnipropetrovsk Oblast
Ukraine
Address: Grushevskogo St, 1D, Kyiv, 01001 (example of a major Kyiv office/branch)
To serve the large customer base in the capital region, manage relationships with central government bodies and major corporations, and act as a key operational node in the bank's national network. PrivatBank has an extensive network of branches across all regions of Ukraine.
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As of April 2025, PrivatBank' leadership includes:
PrivatBank has been backed by several prominent investors over the years, including:
PrivatBank's core Management Board (executive team) has demonstrated stability over the past 12 months, with key executives continuing in their roles. No major hires or exits from the top executive (Management Board) team have been publicly announced during this period. Changes related to the Supervisory Board composition have occurred, reflecting ongoing governance enhancements.
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PrivatBank primarily utilizes its official domain `@privatbank.ua` for email communications. Specific email address formats for individual employees are not publicly disclosed for security and privacy reasons. For customer service and official inquiries, PrivatBank provides dedicated email addresses or contact forms on its official website. Communications from the bank will typically originate from an `...@privatbank.ua` address.
Not publicly disclosed for individual employees. Official communications use formats like `[department/function]@privatbank.ua`.
Format
hotline@privatbank.ua
Example
20%
Success rate
privatbank.ua (Official News) • May 21, 2024
Over the past month since PrivatBank launched the updated service for purchasing domestic government loan bonds (OVDP) in Privat24, Ukrainians have bought military bonds worth UAH 100 million. The bank has simplified the process, making it possible to purchase bonds in just a few clicks....more
Ekonomichna Pravda / Cabinet of Ministers of Ukraine • February 27, 2024
The Cabinet of Ministers has appointed Michal Krupinski, Gyorgy Zettelmeyer, and Nazim Turdumambetov as new independent members of the Supervisory Board of state-owned PrivatBank. This decision aims to strengthen the corporate governance of the bank....more
Interfax-Ukraine • February 14, 2024
State-owned PrivatBank (Kyiv) declared UAH 37.76 billion in net profit for 2023, which is UAH 7.61 billion, or 25.2%, more than in 2022 (UAH 30.25 billion), according to the bank's financial statements published on its website....more
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