Planhat is a comprehensive customer success platform built to empower businesses to manage the entire customer lifecycle effectively. It provides tools for health scoring, workflow automation, customer communication, analytics, and collaboration, enabling companies to proactively enhance customer relationships, minimize churn, maximize lifetime value, and identify expansion opportunities. Planhat aims to make customer success simple and actionable for B2B SaaS companies and beyond.
Serves as the global headquarters, housing core functions including executive leadership, product development, engineering, marketing strategy, and central operations.
Likely a modern office space in central Stockholm, designed with collaborative workspaces, advanced technology infrastructure, and amenities that support a productive and engaging work environment.
Characterized by innovation, collaboration, and a strong customer focus. Employees often describe a fast-paced, supportive environment with opportunities for growth and impact, typical of a scaling SaaS company.
Pivotal for Planhat's identity and operations, serving as the nerve center for product strategy, engineering excellence, and corporate governance. Its Stockholm location leverages Sweden's strong tech talent pool and innovation ecosystem.
Planhat maintains a robust global presence with its headquarters in Stockholm and key operational hubs in North America (New York, Los Angeles) and Europe (London, Amsterdam, Berlin), complemented by a distributed remote workforce. This global footprint enables Planhat to support its diverse international client base with localized sales, customer success, technical support, and market-specific expertise, ensuring round-the-clock service and product relevance worldwide.
Regeringsgatan 29
Stockholm
Stockholms län
Sweden
Address: While a specific street address for a large dedicated office is not widely publicized, Planhat maintains a significant presence in New York City, likely utilizing flexible or hub-based office spaces in a central tech or business district like Manhattan.
To drive growth in the North American market, provide localized support and services to a large customer base, and engage with the vibrant East Coast tech community.
Address: Similar to New York, Planhat's London presence is based in a central hub; specific street address details for a large dedicated office are not broadly listed, common for scaling global companies using flexible arrangements.
To expand Planhat's footprint in the UK and EMEA, cater to diverse industry needs, and leverage London's status as a global business and technology capital.
Address: Planhat has a presence in Los Angeles, likely operating from a strategic location to serve West Coast clients, potentially through co-working or flexible office spaces.
To provide dedicated support for the West Coast market, foster relationships with key clients in the region, and capture opportunities within its dynamic tech scene.
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As of April 2025, Planhat' leadership includes:
Planhat has been backed by several prominent investors over the years, including:
Over the past 12 months (approx. May 2023 - May 2024), Planhat has continued to strengthen its leadership team with strategic hires at the VP level to support its ongoing growth and international expansion. No major C-suite departures have been publicly announced during this period.
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Planhat primarily utilizes the [first]@planhat.com email format for its employees (e.g., john@planhat.com). This is a common structure for many tech companies. While less frequent, variations such as [first].[last]@planhat.com might also be in use for some individuals.
[first]@planhat.com
Format
kaveh@planhat.com
Example
85%
Success rate
Planhat Blog • May 1, 2024
Planhat announced its recognition as a Leader in multiple categories in G2's Spring 2024 Grid Reports, including Customer Success, Client Onboarding, and Subscription Revenue Management. This distinction is based on high customer satisfaction scores and significant market presence....more
Planhat Blog • October 25, 2023
Planhat launched its new AI toolkit, integrating artificial intelligence capabilities into its platform. The toolkit aims to provide predictive insights, automate repetitive tasks, and enable more personalized customer engagement strategies for its users....more
TechCrunch • April 13, 2022
Planhat, the Swedish customer success platform, raised $50 million in a Series A funding round led by Sprints Capital. The investment is aimed at accelerating product development, expanding its global team, and scaling go-to-market activities....more
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