Observe.AI is a leader in AI-powered conversation intelligence for contact centers. By analyzing 100% of customer interactions across voice, chat, and other channels, Observe.AI provides businesses with actionable insights to improve agent performance, elevate customer experience, boost operational efficiency, and ensure compliance. The platform leverages advanced AI and Large Language Models (LLMs) for transcription, sentiment analysis, automated scoring, coaching, and real-time agent assistance, helping organizations unlock the full potential of their customer conversations.
The San Francisco headquarters serves as the primary center for executive leadership, corporate strategy, global marketing, sales, product management, and business development. It drives the company's vision and market expansion.
Located in a dynamic area of San Francisco, the office likely features a modern, open, and collaborative workspace designed to foster innovation and attract top tech talent. Amenities are typical of leading tech companies, focusing on employee well-being and productivity.
Observe.AI fosters a fast-paced, innovative, and customer-centric work culture. There's a strong emphasis on collaboration, continuous learning, data-driven decision-making, and making a tangible impact in the AI and customer experience domains.
Its San Francisco headquarters strategically positions Observe.AI within the vibrant Silicon Valley ecosystem, providing access to world-class talent, venture capital, cutting-edge research, and a dense network of technology partners and enterprise customers.
Observe.AI operates with a global mindset, serving customers across North America, Europe, Asia-Pacific, and other regions. While its primary physical office locations are in San Francisco (USA) and Bengaluru (India), its cloud-native platform and distributed workforce enable global sales, customer success, technical support, and professional services. The company is strategically expanding its reach to support the growing international demand for AI-driven contact center solutions.
75 Broadway, Suite 202
San Francisco
California
USA
Address: Novel MSR Building, #52, Marathahalli - Sarjapur Outer Ring Rd, Deverabeesanahalli, Bengaluru, Karnataka 560103, India
The Bengaluru office leverages India's strong technology talent pool to drive innovation for Observe.AI's global product suite. It supports round-the-clock operations and development, catering to a global customer base and contributing significantly to the company's engineering and AI capabilities.
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As of April 2025, Observe.AI' leadership includes:
Observe.AI has been backed by several prominent investors over the years, including:
In the past 12 months (from mid-2023 to mid-2024), Observe.AI has notably strengthened its executive leadership by appointing a new Chief Marketing Officer. This strategic hire indicates a focus on scaling marketing efforts and brand presence. No major executive departures have been publicly announced during this period.
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Observe.AI commonly uses the 'first.last@observe.ai' email format for its employees. This is the most prevalent structure, though other variations might exist in smaller numbers.
first.last@observe.ai
Format
john.smith@observe.ai
Example
85%
Success rate
PR Newswire • March 20, 2024
Observe.AI announced the appointment of Brandi Olson as its new Chief Marketing Officer (CMO). Olson will lead Observe.AI's global marketing strategy, focusing on brand amplification, demand generation, and market expansion for its AI-powered conversation intelligence platform....more
Observe.AI Blog (referencing Forrester) • August 29, 2023
Observe.AI announced it has been named a Leader in The Forrester Wave™: Conversation Intelligence for Customer Service, Q3 2023 report. The report recognized Observe.AI for its strong current offering and strategy in the conversation intelligence market....more
CMSWire • June 13, 2023
Observe.AI launched Real-Time AI, a new suite of AI-powered agent assistance tools. This includes features driven by generative AI to provide live guidance, automated summaries, and coaching to contact center agents during customer interactions....more
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