Nuance Communications is a pioneering technology company, now part of Microsoft, renowned for its expertise in conversational artificial intelligence (AI) and ambient clinical intelligence. For decades, Nuance has developed solutions that understand, analyze, and respond to human language, empowering organizations across healthcare, financial services, telecommunications, and government to enhance customer experiences and improve operational efficiency. Its flagship products, like Dragon speech recognition software and AI-driven healthcare documentation tools, are widely used globally. The acquisition by Microsoft in March 2022 aims to accelerate innovation and expand the reach of Nuance's technologies, particularly in the healthcare sector by combining Nuance's advanced AI with Microsoft's cloud capabilities.
The Burlington headquarters historically housed executive leadership, core research and development teams, global strategy, marketing, and administrative functions for Nuance's worldwide operations.
The former headquarters was a modern office complex typical of technology companies in the Route 128 tech corridor, designed to foster collaboration and innovation.
Nuance's work culture, historically, was characterized by a strong focus on innovation in AI and speech technology, with a fast-paced, results-driven environment. Post-acquisition, it is integrating with Microsoft's culture, which emphasizes growth mindset, customer obsession, diversity, and inclusion, while retaining specialized R&D focus.
The Burlington HQ was significant as the nerve center for Nuance's development of industry-leading speech recognition and AI solutions, driving its global market leadership for many years.
As a Microsoft company, Nuance Communications' global presence is now integrated within Microsoft's extensive worldwide infrastructure. Nuance supports key functions globally including research & development in AI and speech, sales and marketing operations tailored to regional markets, customer support services, and professional services for deploying its specialized solutions. Major operational hubs and development centers are located in North America, Europe, and Asia, enabling Nuance to serve its diverse customer base across healthcare, financial services, telecommunications, and other industries worldwide.
1 Wayside Road (last known independent HQ)
Burlington
Massachusetts
USA
Address: 1500 University St, Montreal, Quebec H3A 3S7, Canada (example of a major R&D center)
Key North American R&D and engineering site, contributing to global product development and supporting Canadian market operations.
Address: Multiple locations within Pune (e.g., Magarpatta City), specific addresses vary by team.
Critical offshore development and operations center supporting Nuance's global delivery and innovation efforts, leveraging local tech talent.
Address: Serves as a major regional hub, specific address may vary (e.g., Marlow or central London office).
Key European operational center, driving business development and customer engagement across the EMEA market.
Address: Level 11, 452 Flinders Street, Melbourne VIC 3000, Australia (example address)
Strategic location for APAC market penetration and customer support, adapting global solutions to local needs.
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As of April 2025, Nuance Communications' leadership includes:
Nuance Communications has been backed by several prominent investors over the years, including:
Following the acquisition by Microsoft in March 2022, the executive team of Nuance was largely integrated into Microsoft's structure. Most significant leadership changes occurred around the acquisition period. In the last 12 months, any executive movements would typically be within the broader Microsoft organization, with key Nuance leaders continuing in their roles overseeing the Nuance business unit or taking on new responsibilities within Microsoft.
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Historically, Nuance Communications used common corporate email formats. Post-acquisition by Microsoft, new employees and integrated teams are likely to use Microsoft email addresses (@microsoft.com), though legacy @nuance.com addresses might still be active for some or forward to new addresses.
Common formats included: [first].[last]@nuance.com, [first_initial][last]@nuance.com
Format
john.doe@nuance.com
Example
65%
Success rate
Microsoft News Centre UK • May 9, 2024
Microsoft and Nuance have announced DAX Express, a new AI tool designed to help NHS trusts in the UK reduce the administrative burden on clinicians. DAX Express automatically and securely creates clinical summaries from conversations with patients during appointments....more
Nuance Communications Newsroom • March 12, 2024
Nuance Communications announced the expanded availability of its cloud-based speech recognition solution, Dragon Medical One, in Canada. This expansion aims to empower Canadian healthcare professionals with advanced tools for clinical documentation, improving efficiency and patient care....more
Becker's Hospital Review • February 29, 2024
WellSpan Health is implementing Nuance's Dragon Ambient eXperience (DAX) Copilot, an AI-powered solution integrated with Microsoft Azure OpenAI Service, to automate clinical documentation and reduce administrative tasks for its physicians....more
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