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Nuance Communications's Overview

Total employees4663
HeadquartersBurlington
Founded

Nuance Communications is a pioneering technology company, now part of Microsoft, renowned for its expertise in conversational artificial intelligence (AI) and ambient clinical intelligence. For decades, Nuance has developed solutions that understand, analyze, and respond to human language, empowering organizations across healthcare, financial services, telecommunications, and government to enhance customer experiences and improve operational efficiency. Its flagship products, like Dragon speech recognition software and AI-driven healthcare documentation tools, are widely used globally. The acquisition by Microsoft in March 2022 aims to accelerate innovation and expand the reach of Nuance's technologies, particularly in the healthcare sector by combining Nuance's advanced AI with Microsoft's cloud capabilities.

Where is Nuance Communications's Headquarters?

HQ Function

The Burlington headquarters historically housed executive leadership, core research and development teams, global strategy, marketing, and administrative functions for Nuance's worldwide operations.

Notable Features:

The former headquarters was a modern office complex typical of technology companies in the Route 128 tech corridor, designed to foster collaboration and innovation.

Work Culture:

Nuance's work culture, historically, was characterized by a strong focus on innovation in AI and speech technology, with a fast-paced, results-driven environment. Post-acquisition, it is integrating with Microsoft's culture, which emphasizes growth mindset, customer obsession, diversity, and inclusion, while retaining specialized R&D focus.

HQ Significance:

The Burlington HQ was significant as the nerve center for Nuance's development of industry-leading speech recognition and AI solutions, driving its global market leadership for many years.

Values Reflected in HQ: The headquarters aimed to reflect Nuance's commitment to technological advancement, innovation, and providing a conducive environment for its highly skilled workforce.

Location:

As a Microsoft company, Nuance Communications' global presence is now integrated within Microsoft's extensive worldwide infrastructure. Nuance supports key functions globally including research & development in AI and speech, sales and marketing operations tailored to regional markets, customer support services, and professional services for deploying its specialized solutions. Major operational hubs and development centers are located in North America, Europe, and Asia, enabling Nuance to serve its diverse customer base across healthcare, financial services, telecommunications, and other industries worldwide.

Street Address:

1 Wayside Road (last known independent HQ)

City:

Burlington

State/Province:

Massachusetts

Country:

USA

Nuance Communications's Global Presence

Montreal, Quebec, Canada

Address: 1500 University St, Montreal, Quebec H3A 3S7, Canada (example of a major R&D center)

Key North American R&D and engineering site, contributing to global product development and supporting Canadian market operations.

Pune, India

Address: Multiple locations within Pune (e.g., Magarpatta City), specific addresses vary by team.

Critical offshore development and operations center supporting Nuance's global delivery and innovation efforts, leveraging local tech talent.

London, United Kingdom

Address: Serves as a major regional hub, specific address may vary (e.g., Marlow or central London office).

Key European operational center, driving business development and customer engagement across the EMEA market.

Melbourne, Australia

Address: Level 11, 452 Flinders Street, Melbourne VIC 3000, Australia (example address)

Strategic location for APAC market penetration and customer support, adapting global solutions to local needs.

Buying Intent Signals for Nuance Communications

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Executive Team of Nuance Communications

As of April 2025, Nuance Communications' leadership includes:

Mark Benjamin - Corporate Vice President, Microsoft (formerly CEO of Nuance Communications)
Diana Nole - Executive Vice President and General Manager, Healthcare, Nuance (within Microsoft)
Robert Dahdah - Corporate Vice President, Global Services, Nuance (within Microsoft)
Kenneth Harper - Corporate Vice President, Chief Financial Officer, Nuance (within Microsoft)

Investors of Nuance Communications

Nuance Communications has been backed by several prominent investors over the years, including:

Microsoft Corporation (Acquired Nuance Communications in March 2022)
Prior to its acquisition, Nuance was a publicly traded company (NASDAQ: NUAN) with major institutional investors including Vanguard Group, BlackRock, Icahn Associates Corp., and various other mutual funds and asset managers.

Executive New Hires/Exits in the Last 12 Months

Hire0
Exits0

Following the acquisition by Microsoft in March 2022, the executive team of Nuance was largely integrated into Microsoft's structure. Most significant leadership changes occurred around the acquisition period. In the last 12 months, any executive movements would typically be within the broader Microsoft organization, with key Nuance leaders continuing in their roles overseeing the Nuance business unit or taking on new responsibilities within Microsoft.

Departures

Multiple Executives, Following the acquisition by Microsoft, some Nuance executives transitioned out of the company or into different roles within Microsoft as part of the integration process. Specifics are often not publicly detailed beyond key leadership.

New Appointments:

Key Nuance Leadership, Many existing Nuance leaders were appointed to oversee their respective functions (e.g., Healthcare, Enterprise) within the newly formed Nuance division under Microsoft.

Technology (Tech Stack) used by Nuance Communications

Discover the tools Nuance Communications uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Nuance Communications Email Formats and Examples

Historically, Nuance Communications used common corporate email formats. Post-acquisition by Microsoft, new employees and integrated teams are likely to use Microsoft email addresses (@microsoft.com), though legacy @nuance.com addresses might still be active for some or forward to new addresses.

Common formats included: [first].[last]@nuance.com, [first_initial][last]@nuance.com

Format

john.doe@nuance.com

Example

65%

Success rate

News and media

Microsoft News Centre UKMay 9, 2024

Nuance Communications news title: Microsoft and Nuance announce DAX Express AI tool for NHS trusts

Microsoft and Nuance have announced DAX Express, a new AI tool designed to help NHS trusts in the UK reduce the administrative burden on clinicians. DAX Express automatically and securely creates clinical summaries from conversations with patients during appointments....more

Nuance Communications NewsroomMarch 12, 2024

Nuance Communications news title: Nuance Expands Availability of Dragon Medical One in Canada to Transform Healthcare Documentation

Nuance Communications announced the expanded availability of its cloud-based speech recognition solution, Dragon Medical One, in Canada. This expansion aims to empower Canadian healthcare professionals with advanced tools for clinical documentation, improving efficiency and patient care....more

Becker's Hospital ReviewFebruary 29, 2024

Nuance Communications news title: WellSpan Health taps Nuance, Microsoft AI

WellSpan Health is implementing Nuance's Dragon Ambient eXperience (DAX) Copilot, an AI-powered solution integrated with Microsoft Azure OpenAI Service, to automate clinical documentation and reduce administrative tasks for its physicians....more

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