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NorthLink Ferries's Overview

Total employees350
HeadquartersAberdeen
Founded2002

NorthLink Ferries provides essential lifeline ferry services connecting the Scottish mainland with the Northern Isles of Orkney and Shetland. Operated by Serco Limited on behalf of Transport Scotland, NorthLink Ferries utilizes modern, purpose-built vessels to offer passenger and freight transportation, ensuring a comfortable and reliable journey. Services include routes from Aberdeen to Lerwick (Shetland) and Kirkwall (Orkney), and from Scrabster (Caithness) to Stromness (Orkney). The company is committed to safety, customer service, and supporting the communities of the Northern Isles.

Where is NorthLink Ferries's Headquarters?

HQ Function

Serves as the primary operational hub, managing ferry services, customer relations, ticketing, and administrative functions for their mainland operations.

Notable Features:

Located directly at Jamieson's Quay, the terminal provides direct access to ferry berths and passenger facilities. It is a modern facility designed for efficient passenger and freight processing.

Work Culture:

The work culture at the Aberdeen HQ is likely focused on operational excellence, customer service, safety, and logistical coordination, typical of a transport and logistics company vital to island communities.

HQ Significance:

The Aberdeen HQ is strategically important due to its direct port access for services to Orkney and Shetland, serving as the main departure and arrival point on the mainland for these routes.

Values Reflected in HQ: The HQ's location and functionality reflect NorthLink Ferries' commitment to providing reliable and accessible transport services, efficiency, and customer focus.

Location:

NorthLink Ferries' operations are primarily focused on serving the Northern Isles of Scotland. Their presence is concentrated in key Scottish ports: Aberdeen on the mainland, Scrabster in Caithness, and Lerwick, Kirkwall, and Stromness in Shetland and Orkney respectively. They do not have a 'global' presence in the traditional sense but are a critical transport provider within their Scottish operational region.

Street Address:

Terminal, Jamieson's Quay

City:

Aberdeen

State/Province:

Scotland

Country:

United Kingdom

NorthLink Ferries's Global Presence

Lerwick, Shetland, United Kingdom

Address: Holmsgarth Ferry Terminal, Lerwick, Shetland, ZE1 0PR

Serves as the primary gateway to Shetland for NorthLink Ferries, vital for island connectivity and economy.

Kirkwall, Orkney, United Kingdom

Address: Hatston Ferry Terminal, Kirkwall, Orkney, KW15 1FL

Connects Orkney with Aberdeen, providing essential transport links for residents, tourists, and businesses.

Stromness, Orkney, United Kingdom

Address: Ferry Terminal, Stromness, Orkney, KW16 3BH

Provides the shortest sea crossing to Orkney from the Scottish mainland (Scrabster).

Scrabster, Caithness, United Kingdom

Address: Ferry Terminal, Scrabster, Caithness, KW14 7UJ

Serves as the mainland departure point for the ferry service to Stromness in Orkney.

Buying Intent Signals for NorthLink Ferries

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Executive Team of NorthLink Ferries

As of April 2025, NorthLink Ferries' leadership includes:

Stuart Garrett - Managing Director, Serco NorthLink Ferries

Investors of NorthLink Ferries

NorthLink Ferries has been backed by several prominent investors over the years, including:

Serco Group plc (Operator)
Transport Scotland (on behalf of the Scottish Government - Contracting Authority)

Executive New Hires/Exits in the Last 12 Months

Hire0
Exits0

No specific high-profile executive hires or exits directly within the NorthLink Ferries operational team have been widely publicized in the last 12 months. The leadership, notably the Managing Director of Serco NorthLink Ferries, appears stable. Changes within the broader Serco Group or Transport Scotland might occur but are not specific to NorthLink Ferries' day-to-day executive team unless directly announced.

Technology (Tech Stack) used by NorthLink Ferries

Discover the tools NorthLink Ferries uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

NorthLink Ferries Email Formats and Examples

While NorthLink Ferries, operated by Serco, does not publicly disclose its exact email format structure, common formats for UK companies, especially those under larger groups like Serco, often follow patterns like 'firstname.lastname@northlinkferries.co.uk' or initials combined with last names. For official inquiries, it is best to use the contact forms or general inquiry emails provided on their official website.

[first].[last]@northlinkferries.co.uk

Format

jane.doe@northlinkferries.co.uk

Example

70%

Success rate

News and media

The Shetland TimesFebruary 14, 2024

NorthLink Ferries reports record freight figures for 2023

In 2023, NorthLink Ferries achieved a new record for freight transportation, carrying nearly 1.5 million lane metres. This marked a 4% year-over-year increase and the largest freight volume since Serco commenced operations of the routes in 2012....more

NorthLink FerriesSeptember 29, 2023

NorthLink Ferries Wins 'Ferry Operator of the Year' at National Transport Awards

NorthLink Ferries received the 'Ferry Operator of the Year' accolade at the 2023 National Transport Awards. This award highlights their dedication to delivering essential, high-quality services to the Northern Isles, emphasizing customer satisfaction and operational efficiency....more

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