NICE CXone
NICE CXone's Overview
NICE CXone is a market-leading cloud-native customer experience platform offered by NICE (NASDAQ: NICE). It empowers organizations to create extraordinary customer experiences by acting smarter and responding faster to ever-changing consumer expectations. NICE CXone provides a complete suite of applications for contact centers, including omnichannel routing, artificial intelligence (AI) capabilities, automation, workforce engagement management (WEM), and analytics. The platform is designed to help businesses of all sizes manage customer interactions effectively, improve agent productivity, and gain deep insights into customer journeys, ultimately driving loyalty and business growth in the digital age.
Where is NICE CXone's Headquarters?
HQ Function
Serves as the global corporate headquarters for NICE Ltd., overseeing strategic direction, research and development, corporate functions, and global operations for all NICE solutions, including the CXone platform.
Notable Features:
Modern, purpose-built campus designed to foster innovation and collaboration among R&D, product, and corporate teams. Likely equipped with advanced technology infrastructure and amenities to support a leading global technology company.
Work Culture:
A dynamic, fast-paced, and innovative work environment typical of a leading technology firm. Emphasis on customer-centricity, technological excellence, collaboration, and continuous learning, reflecting its role in shaping the future of AI-driven customer experience.
HQ Significance:
The Ra'anana headquarters is the nerve center for NICE's global strategy, product innovation (including major advancements in CXone), and financial operations, solidifying its position as a leader in AI and cloud-based enterprise software solutions.
Values Reflected in HQ: The headquarters likely reflects NICE's core values of innovation, excellence, customer focus, accountability, and collaboration, providing an environment conducive to developing cutting-edge technology.
Location:
NICE CXone, as a platform by NICE Ltd., leverages a robust global infrastructure, including numerous offices, R&D centers, and data centers across the Americas, Europe, Asia-Pacific, and the Middle East. This worldwide presence enables NICE to deliver its CXone cloud solutions with high availability, performance, and regional data sovereignty compliance. Functions supported globally include 24/7 customer support, localized sales and professional services, global R&D collaboration, and cloud operations to serve multinational enterprises and ensure seamless customer experiences worldwide.
Street Address:
22 Zarhin Street, P.O. Box 690
City:
Ra'anana
State/Province:
Central District
Country:
Israel
NICE CXone's Global Presence
Hoboken, New Jersey, USA
Address: 221 River Street, 9th and 10th Floors, Hoboken, NJ 07030, USA
Drives growth, market penetration, and customer success for NICE CXone across the Americas, tailoring solutions to regional demands and supporting a large customer base in key industries like finance, healthcare, and retail.
London, United Kingdom
Address: One New Change, London, EC4M 9AF, UK
Expanding NICE CXone's presence in EMEA, ensuring compliance with regional regulations (e.g., GDPR), providing localized support, and catering to the needs of multinational corporations operating in Europe.
Sydney, New South Wales, Australia
Address: Level 13, 1 Pacific Highway, North Sydney, NSW 2060, Australia
Facilitating the growth of NICE CXone in the APAC market, addressing unique regional business requirements, and building strong customer and partner relationships.
Pune, India
Address: Commerzone, Level 7, Tower 2, Samrat Ashoka Path, Off Airport Road, Yerwada, Pune 411006, India
Supports NICE's global R&D efforts for CXone and other products, leveraging local talent for software development, quality assurance, and technical support services for customers worldwide.
Buying Intent Signals for NICE CXone
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
Executive Team of NICE CXone
As of April 2025, NICE CXone' leadership includes:
Investors of NICE CXone
NICE CXone has been backed by several prominent investors over the years, including:
Executive New Hires/Exits in the Last 12 Months
NICE has experienced key leadership updates over the past 12 months, notably with the appointment of a new Chairperson of the Board and a new President for its Platform and Product division. These changes reflect a continued focus on strategic governance and product innovation for platforms like CXone.
Departures
New Appointments:
Technology (Tech Stack) used by NICE CXone
Discover the tools NICE CXone uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
NICE CXone Email Formats and Examples
NICE Ltd. primarily uses a standard corporate email format. The most common pattern is the employee's first name followed by their last name, or the first initial of their first name followed by their last name, at the 'nice.com' domain.
[first].[last]@nice.com or [first_initial][last]@nice.com
Format
john.doe@nice.com or jdoe@nice.com
Example
90%
Success rate
News and media
NICE Newsroom / Business Wire • June 4, 2024
NICE CXone News: NICE CXone Recognized as a Leader in 2024 SPARK Matrix™ for CCaaS
NICE CXone has been named a leader in the Quadrant Knowledge Solutions 2024 SPARK Matrix™ for Contact Center as a Service (CCaaS). The recognition highlights NICE CXone's comprehensive AI-driven innovations, extensive product capabilities, and strong market impact in the CCaaS industry....more
NICE Newsroom / Business Wire • May 21, 2024
NICE CXone News: NICE Revolutionizes CX with AI-Powered Copilots and Autopilot
NICE announced a significant AI advancement for its CXone platform with the launch of Enlighten Copilot for employees, Enlighten Copilot for supervisors, and Enlighten Autopilot for customers. These solutions leverage generative AI to enhance agent productivity, improve supervisor effectiveness, and automate customer interactions....more
NICE Newsroom / Business Wire • May 9, 2024
NICE CXone News: NICE Reports Record Q1 2024 Revenue, Driven by Strong Cloud Growth
NICE announced record total revenue of $659 million for the first quarter of 2024, with cloud revenue growing 27% year-over-year to $469 million, largely attributed to the strong performance of its CXone platform and increasing adoption of its AI solutions....more
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