Market Force Information® is a leading global customer experience (CX) management company. They provide a robust framework for measuring and improving CX, employee engagement, and operational excellence for multi-location businesses. Their comprehensive suite of services includes mystery shopping, customer satisfaction surveys, employee engagement surveys, social media monitoring, contact center services, and advanced data analytics. Market Force helps clients protect their brand's reputation, delight customers, enhance operational efficiency, and ultimately drive improved financial performance by turning customer feedback and operational data into actionable insights.
The headquarters houses key global functions including executive leadership, strategic planning, product development, data analytics, technology infrastructure management, finance, and client services coordination.
Located in a modern office park, the headquarters offers contemporary facilities designed to foster collaboration and innovation. Specific architectural details are not widely publicized but are consistent with Class A office spaces in a technology-focused business park.
The work culture at Market Force Information's headquarters is likely data-driven, client-centric, and collaborative, emphasizing innovation in customer experience solutions, continuous improvement, and professional development for its team members.
Its location in Peachtree Corners provides strategic advantages, including access to a rich talent pool, proximity to other technology companies, and excellent infrastructure for supporting its global client base and operations.
Market Force Information maintains a significant global presence, primarily serving clients across North America and Europe. Functions supported globally include comprehensive customer experience measurement programs, advanced analytics and reporting through its KnowledgeForce® platform, technology solutions, client management, and extensive field operations for mystery shopping and site audits. Their global reach enables them to serve multinational corporations with consistent CX strategies adapted to local markets.
5150 Peachtree Parkway, Suite 250
Peachtree Corners
GA
USA
Address: 2425 Matheson Boulevard East, 8th Floor, Mississauga, ON L4W 5K4, Canada
To manage and expand Market Force Information's client base and service delivery across Canada, providing localized support and insights for various industries.
Address: Midsummer Court, 314 Midsummer Boulevard, Milton Keynes, MK9 2UB, United Kingdom
To lead Market Force Information's customer experience initiatives in the UK and continental Europe, adapting services to diverse cultural and market needs.
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As of April 2025, Market Force Information' leadership includes:
Market Force Information has been backed by several prominent investors over the years, including:
Based on publicly available information and company announcements, there have been no major C-suite executive hires or departures widely reported for Market Force Information in the last 12 months (ending May 2024). The current leadership team appears stable.
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Market Force Information commonly uses the email format combining the employee's first initial with their last name. While other formats could exist within the organization, this is a frequently observed pattern for professional communications.
finitiallast@marketforce.com
Format
jdoe@marketforce.com
Example
85%
Success rate
PR Newswire • April 11, 2024
Market Force Information announced significant AI-driven upgrades to its KnowledgeForce platform. These include generative AI for survey comment summarization, advanced text analytics for deeper customer sentiment insights, and AI-powered predictive modeling to identify key drivers of customer satisfaction and loyalty, aiming to provide clients with more powerful and efficient CX tools....more
PR Newswire • October 2, 2023
Market Force Information has entered into a strategic partnership with Intouch Insight Ltd. This collaboration integrates Intouch's robust mobile forms, checklist, and audit capabilities into Market Force's KnowledgeForce platform, thereby enhancing the operational program offerings for their mutual and respective clients....more
marketforce.com (via PR Newswire) • May 15, 2023
Market Force Information was distinguished as a leading mystery shopping provider in the 2023 CLIENTChoice Awards. This recognition, based on client feedback, underscores the company's excellence in delivering high-quality, actionable insights through its comprehensive mystery shopping programs across various industries....more
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