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itsu's Overview

Total employees783
HeadquartersLondon
Founded1997

Itsu is a British-based food chain specializing in Asian-inspired, healthy, and convenient meals. Founded in 1997 by Julian Metcalfe, co-founder of Pret A Manger, Itsu offers a menu featuring sushi, salads, hot noodle dishes, gyoza, and bao buns. The company emphasizes fresh ingredients, low-calorie options, and quick service, catering to health-conscious consumers in busy urban environments. Itsu operates numerous restaurants across the UK and has expanded internationally, including into the US and Europe, and also offers a grocery retail line of its products marketed under the 'Itsu [grocery]' brand.

Where is itsu's Headquarters?

HQ Function

Central management, strategic planning, product development (including test kitchens), marketing, human resources, finance, and operational oversight for Itsu's restaurant and retail businesses.

Notable Features:

A modern office space designed to foster collaboration and innovation, likely incorporating elements of Japanese design and a focus on well-being, reflecting the brand's ethos. It may include state-of-the-art test kitchens for culinary development.

Work Culture:

Characterized by a fast-paced, dynamic environment, with a strong emphasis on teamwork, quality, and customer satisfaction. The culture encourages innovation in food and service, driven by a passion for healthy, Asian-inspired cuisine.

HQ Significance:

The headquarters is pivotal for maintaining brand consistency, driving innovation across its menu and service model, and orchestrating Itsu's national and international expansion strategies.

Values Reflected in HQ: The headquarters likely reflects Itsu's core values of freshness, health, innovation, efficiency, and a commitment to a positive customer and employee experience.

Location:

itsu-cp, operating as Itsu, maintains a global presence primarily through its restaurant network in the United Kingdom, United States (New York City), France, and Belgium. Globally supported functions include international supply chain management for specialized ingredients, brand marketing and localization for diverse markets, operational standards for company-owned and franchise stores, and the international distribution of its 'Itsu [grocery]' retail product line found in supermarkets.

Street Address:

1st Floor, 163 Eversholt Street

City:

London

State/Province:

England

Country:

United Kingdom

itsu's Global Presence

New York, NY, USA

Address: 287 Park Avenue South, New York, NY 10010, USA (US Operations Office)

To spearhead Itsu's growth in the competitive U.S. fast-casual dining sector, adapting its offerings and operations to American consumer preferences while maintaining core brand values.

Buying Intent Signals for itsu

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Executive Team of itsu

As of April 2025, itsu' leadership includes:

Spencer Craig - Chief Executive Officer
Julian Metcalfe - Founder
Adriano Cattaneo - Chief Financial Officer
Neil Miller - Chief Customer Officer

Investors of itsu

itsu has been backed by several prominent investors over the years, including:

Eternal Capital
Julian Metcalfe (Founder and key shareholder)

Executive New Hires/Exits in the Last 12 Months

Hire2
Exits1

itsu-cp (Itsu) has experienced significant leadership transitions over the past 12 months, including the appointment of a new CEO and a new CFO, setting the stage for future growth and strategic development.

Departures

Ganan Kanagathurai, Ganan Kanagathurai stepped down as CEO of Itsu, having led the company through a period of significant growth and international expansion.

New Appointments:

Spencer Craig, Spencer Craig, founder of the healthy food-to-go chain Pure, was appointed as the new Chief Executive Officer of Itsu.
Adriano Cattaneo, Adriano Cattaneo joined Itsu as Chief Financial Officer, bringing extensive financial leadership experience from Costa Coffee and PwC.

Technology (Tech Stack) used by itsu

Discover the tools itsu uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

itsu Email Formats and Examples

The most common email format used by Itsu for its employees is the [first_name].[last_name]@itsu.com pattern. This structure is widely adopted for professional communication within the company.

firstname.lastname@itsu.com

Format

jane.doe@itsu.com

Example

90%

Success rate

News and media

The CatererNovember 1, 2023

itsu-cp (Itsu) Appoints Pure Founder Spencer Craig as New CEO

Itsu announced the appointment of Spencer Craig, founder of healthy food-to-go chain Pure, as its new Chief Executive Officer. Craig took over from Ganan Kanagathurai and is tasked with leading Itsu's next phase of development and expansion....more

Propel HospitalityDecember 12, 2023

itsu-cp (Itsu) Hires Former Costa Coffee Finance Chief Adriano Cattaneo as CFO

Itsu strengthened its leadership team by appointing Adriano Cattaneo as its new Chief Financial Officer. Cattaneo, who previously served as UK & Ireland finance director at Costa Coffee, is expected to enhance Itsu's financial strategy....more

The GrocerFebruary 7, 2024

itsu-cp (Itsu) Sales Top £170m Amidst Global Expansion Plans

Itsu reported strong sales growth, exceeding £170 million in its latest financial year, driven by UK restaurant performance and its burgeoning grocery business. The company continues to focus on international expansion, particularly in Europe and the US....more

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