HQ Function

The headquarters serves as the strategic command center for the entire Isetan Mitsukoshi Group, overseeing corporate planning, financial management, human resources, group-wide merchandising strategies, digital transformation initiatives, and global operations.

Notable Features:

The headquarters is situated in a prime Tokyo location, reflecting the company's status. It is designed for efficiency and collaboration, supporting a large corporate staff. Its location in Shinjuku offers excellent transport links and proximity to key business partners and its flagship stores, including the iconic Isetan Shinjuku.

Work Culture:

The work culture at Isetan Mitsukoshi Holdings's headquarters likely blends traditional Japanese corporate values like diligence, respect, and long-term vision with the dynamic demands of the retail industry. There's a strong emphasis on customer satisfaction ('omotenashi'), quality, and continuous improvement ('kaizen'). Innovation in customer experience and adapting to market trends are also key cultural aspects.

HQ Significance:

The Shinjuku headquarters is pivotal for unifying the strategies of the historic Isetan and Mitsukoshi brands, driving innovation across the group, managing its extensive domestic and international retail network, and navigating the evolving global retail landscape.

Values Reflected in HQ: The headquarters embodies the group's commitment to excellence, customer-first principles ('omotenashi'), responsible business practices, and the fusion of tradition with innovation, which are core to the Isetan Mitsukoshi identity.

Location:

Isetan Mitsukoshi Holdings has a strong primary presence in Japan with numerous department stores nationwide. Internationally, its footprint is concentrated in Southeast Asia, with Isetan stores in countries like Singapore and Malaysia. The company also operates smaller specialty stores or has representative offices in other regions, including China. Historically, they had a wider presence in Europe and the USA, but operations have been consolidated to focus on core Asian markets. Global functions include international store operations, overseas procurement, brand management for international markets, and customer service for a diverse clientele.

Street Address:

5-16-10 Shinjuku, Shinjuku-ku

City:

Tokyo

State/Province:

Tokyo

Country:

Japan