Hiver is the world’s first multi-channel customer service solution built for Google Workspace. Founded in 2011, Hiver empowers teams to deliver fast and empathetic customer service, right from the familiar interface of Gmail. It enables support teams to efficiently assign, track, and collaborate on customer queries, leverage powerful automations, and gain insights through advanced analytics, all without leaving their inbox. Hiver is trusted by over 2,500 companies across more than 30 countries, including notable clients like Vacasa, Canva, Flexport, and Upwork, to transform their customer communication and support operations.
The San Jose headquarters serves as Hiver's main hub for global strategy, sales, marketing, partnerships, and business development, with a strong focus on the North American and international markets.
Located in a modern office building at Gateway Place, a well-known tech campus, the office likely features collaborative workspaces, meeting rooms, and facilities designed to foster innovation and teamwork.
Hiver's HQ fosters a dynamic, customer-centric, and innovative work culture. It emphasizes collaboration, continuous learning, and a results-driven approach, reflective of the energetic Silicon Valley tech environment. Employees often highlight the supportive team and growth opportunities.
The San Jose headquarters is significant for its proximity to a vast talent pool, potential investors, key technology partners, and a large customer base. It solidifies Hiver's presence in the leading global tech ecosystem.
Hiver maintains a significant global presence, primarily anchored by its headquarters in San Jose, USA, and a major operational hub in Bengaluru, India. These strategic locations enable Hiver to effectively serve its diverse customer base of over 2,500 companies in more than 30 countries. Functions supported globally include sales, marketing, 24/7 customer support, product development, and engineering, ensuring comprehensive service and innovation for clients across North America, Europe, Asia-Pacific, and other international markets.
2033 Gateway Place, Suite 500
San Jose
CA
USA
Address: ClayWorks Create, 6th Floor, Site No. 11, 80 Feet Main Rd, Block C, Stage 2, Nagarbhavi, Bengaluru, Karnataka 560072, India
The Bengaluru office leverages India's extensive tech talent pool for product innovation and engineering excellence. It also serves as a key operational base for supporting Hiver's growing customer base in the Asia-Pacific region and globally.
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As of April 2025, Hiver' leadership includes:
Hiver has been backed by several prominent investors over the years, including:
In the past 12 months, Hiver has focused on strengthening its leadership by appointing key Vice Presidents in Sales and Customer Success. These hires underscore Hiver's commitment to scaling its customer-facing operations and accelerating revenue growth. No major C-level departures have been publicly announced during this period, indicating stability in its core executive team.
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Hiver commonly utilizes a straightforward email format, typically using the first name of the employee followed by the @hiverhq.com domain. This pattern is prevalent in many tech companies and facilitates direct communication.
[first]@hiverhq.com
Format
niraj@hiverhq.com
Example
85%
Success rate
Hiver Press • January 23, 2024
Hiver announced its recognition as a 'High Performer' in G2's Winter 2024 Grid Reports across multiple categories, including Email Client and Help Desk, underscoring strong customer satisfaction and market presence....more
Hiver Blog • October 10, 2023
Hiver announced key leadership additions, appointing Tushar Mohan as Vice President of Sales and Meena Ganesan as Vice President of Customer Success, to drive its next phase of growth....more
Hiver Press • May 17, 2023
Hiver introduced Freda (formerly Harvey), an AI-powered chatbot integrated into its customer service platform, designed to help teams deliver more empathetic and efficient support by automating responses and assisting agents....more
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