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Hiver's Overview

Total employees242
HeadquartersSan Jose
Founded2011

Hiver is the world’s first multi-channel customer service solution built for Google Workspace. Founded in 2011, Hiver empowers teams to deliver fast and empathetic customer service, right from the familiar interface of Gmail. It enables support teams to efficiently assign, track, and collaborate on customer queries, leverage powerful automations, and gain insights through advanced analytics, all without leaving their inbox. Hiver is trusted by over 2,500 companies across more than 30 countries, including notable clients like Vacasa, Canva, Flexport, and Upwork, to transform their customer communication and support operations.

Where is Hiver's Headquarters?

HQ Function

The San Jose headquarters serves as Hiver's main hub for global strategy, sales, marketing, partnerships, and business development, with a strong focus on the North American and international markets.

Notable Features:

Located in a modern office building at Gateway Place, a well-known tech campus, the office likely features collaborative workspaces, meeting rooms, and facilities designed to foster innovation and teamwork.

Work Culture:

Hiver's HQ fosters a dynamic, customer-centric, and innovative work culture. It emphasizes collaboration, continuous learning, and a results-driven approach, reflective of the energetic Silicon Valley tech environment. Employees often highlight the supportive team and growth opportunities.

HQ Significance:

The San Jose headquarters is significant for its proximity to a vast talent pool, potential investors, key technology partners, and a large customer base. It solidifies Hiver's presence in the leading global tech ecosystem.

Values Reflected in HQ: The headquarters' location and setup reflect Hiver's values of innovation, customer-centricity, global ambition, collaboration, and technological excellence.

Location:

Hiver maintains a significant global presence, primarily anchored by its headquarters in San Jose, USA, and a major operational hub in Bengaluru, India. These strategic locations enable Hiver to effectively serve its diverse customer base of over 2,500 companies in more than 30 countries. Functions supported globally include sales, marketing, 24/7 customer support, product development, and engineering, ensuring comprehensive service and innovation for clients across North America, Europe, Asia-Pacific, and other international markets.

Street Address:

2033 Gateway Place, Suite 500

City:

San Jose

State/Province:

CA

Country:

USA

Hiver's Global Presence

Bengaluru, Karnataka, India

Address: ClayWorks Create, 6th Floor, Site No. 11, 80 Feet Main Rd, Block C, Stage 2, Nagarbhavi, Bengaluru, Karnataka 560072, India

The Bengaluru office leverages India's extensive tech talent pool for product innovation and engineering excellence. It also serves as a key operational base for supporting Hiver's growing customer base in the Asia-Pacific region and globally.

Buying Intent Signals for Hiver

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Executive Team of Hiver

As of April 2025, Hiver' leadership includes:

Niraj Ranjan Rout - CEO & Co-founder
Nitesh Nandy - CTO & Co-founder
Michael Benayoun - VP of Marketing
Kumar Shailav - VP of Engineering
Tushar Mohan - VP of Sales
Meena Ganesan - VP, Customer Success

Investors of Hiver

Hiver has been backed by several prominent investors over the years, including:

K1 Investment Management
Kalaari Capital
Kae Capital
AngelList

Executive New Hires/Exits in the Last 12 Months

Hire2
Exits0

In the past 12 months, Hiver has focused on strengthening its leadership by appointing key Vice Presidents in Sales and Customer Success. These hires underscore Hiver's commitment to scaling its customer-facing operations and accelerating revenue growth. No major C-level departures have been publicly announced during this period, indicating stability in its core executive team.

New Appointments:

Meena Ganesan, Meena Ganesan appointed as new VP, Customer Success to scale customer support and satisfaction.
Tushar Mohan, Tushar Mohan appointed as new VP of Sales to lead sales expansion and strategy.

Technology (Tech Stack) used by Hiver

Discover the tools Hiver uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Hiver Email Formats and Examples

Hiver commonly utilizes a straightforward email format, typically using the first name of the employee followed by the @hiverhq.com domain. This pattern is prevalent in many tech companies and facilitates direct communication.

[first]@hiverhq.com

Format

niraj@hiverhq.com

Example

85%

Success rate

News and media

Hiver PressJanuary 23, 2024

Hiver Recognized as High Performer in G2's Winter 2024 Reports

Hiver announced its recognition as a 'High Performer' in G2's Winter 2024 Grid Reports across multiple categories, including Email Client and Help Desk, underscoring strong customer satisfaction and market presence....more

Hiver BlogOctober 10, 2023

Hiver Strengthens Leadership with Appointment of New VPs for Sales and Customer Success

Hiver announced key leadership additions, appointing Tushar Mohan as Vice President of Sales and Meena Ganesan as Vice President of Customer Success, to drive its next phase of growth....more

Hiver PressMay 17, 2023

Hiver Launches Freda, an AI-Powered Chatbot for Enhanced Customer Service

Hiver introduced Freda (formerly Harvey), an AI-powered chatbot integrated into its customer service platform, designed to help teams deliver more empathetic and efficient support by automating responses and assisting agents....more

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