Great Southern Bank, formerly Credit Union Australia (CUA), is one of Australia's largest customer-owned banks. Established in 1946, it provides a comprehensive suite of financial products and services, including home and personal loans, transaction and savings accounts, credit cards, and insurance. As a customer-owned institution, Great Southern Bank reinvests its profits to benefit members through competitive products, enhanced services, and better rates, rather than distributing dividends to external shareholders. The bank is committed to a strong customer-first approach, active community involvement, and delivering genuine value and responsible banking solutions to Australians nationwide.
The headquarters serves as the central command for strategic planning, corporate governance, administrative functions, product innovation, and national operational support.
Located within a modern, A-grade commercial tower in Brisbane's CBD, the headquarters offers contemporary office spaces designed to foster collaboration, innovation, and employee well-being, equipped with advanced technology.
Reflecting its mutual banking ethos, the work culture at Great Southern Bank's HQ emphasizes customer-centricity, collaboration, and community engagement. There's a strong focus on teamwork, ethical practices, and empowering employees to deliver value to members.
As the nerve center of the bank, the Brisbane headquarters is crucial for orchestrating national operations, guiding strategic initiatives, ensuring regulatory compliance, and maintaining a unified brand identity across Australia.
Great Southern Bank's operations are primarily focused on serving customers within Australia. While its physical branches and corporate offices are located domestically, its comprehensive digital banking platforms and services enable customers to manage their finances from various locations worldwide. The bank's strategic emphasis remains firmly on the Australian market and its communities.
Level 6, 300 George Street
Brisbane
QLD
Australia
Address: Maintains a corporate office and an extensive branch network across Sydney and New South Wales.
To effectively serve the large NSW market, drive regional growth, and provide localized support and services to members and brokers in the state.
Address: Operates a corporate office and numerous branch locations throughout Melbourne and Victoria.
To cater to the substantial Victorian customer base, enhance market penetration, and deliver tailored financial services and support.
Address: Has an operational presence and a network of branches in Perth and Western Australia.
To ensure robust service delivery, maintain a strong community presence, and support the financial needs of members in Western Australia.
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As of April 2025, Great Southern Bank' leadership includes:
Great Southern Bank has been backed by several prominent investors over the years, including:
Over the past year, Great Southern Bank has made strategic appointments to its executive leadership team, notably in areas of digital innovation, growth, and operations, underscoring its commitment to enhancing customer experience and expanding its services.
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Great Southern Bank typically utilizes standard corporate email address formats. While specific internal structures can vary, common patterns for organizations of its size often involve combinations of an employee's first name, last name, or initials.
Commonly observed formats include [first].[last]@greatsouthernbank.com.au or [f][last]@greatsouthernbank.com.au.
Format
example.employee@greatsouthernbank.com.au
Example
75%
Success rate
The Adviser • May 2, 2024
Great Southern Bank has introduced a new offering for its broker channel, aiming to enhance its partnerships with mortgage brokers and provide more competitive options for their clients. This includes new products and streamlined application processes....more
Great Southern Bank Newsroom • February 28, 2024
Great Southern Bank announced its FY24 half-year financial results, reporting consistent growth in home lending and customer deposits. The bank highlighted its customer-centric strategy as a key driver of performance amidst a challenging economic environment....more
Financial Standard • November 1, 2023
Great Southern Bank confirmed the appointment of Matt Baxby as its new Chief Digital and Growth Officer. Baxby is tasked with leading the bank's digital strategy, innovation, and customer acquisition efforts to drive future growth....more
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