GoSquared is a customer engagement platform, acquired by Transistor.fm in October 2023, specifically designed for SaaS businesses. It empowers companies to acquire, onboard, and retain customers by consolidating customer data into a unified view and offering a suite of tools including real-time analytics, live chat, a customer data hub, and marketing automation. The GoSquared team continues to develop and support the product under Transistor.fm, focusing on simplifying customer communication and delivering actionable insights to foster business growth.
The GoSquared team focuses on product development, feature enhancement, customer support, and strategic growth for the GoSquared platform, now integrated within Transistor.fm's operations.
Operates within Transistor.fm's established remote work infrastructure, emphasizing asynchronous communication, digital collaboration tools, and flexible working arrangements.
The GoSquared team maintains its agile, customer-centric, and product-focused approach, now integrated within Transistor.fm's broader culture which is known for being supportive, pragmatic, and fostering a strong remote work environment.
The distributed model allows for enhanced flexibility, access to a wider talent pool (though the core team transitioned), and a continued focus on product innovation, leveraging the global reach and infrastructure of Transistor.fm.
GoSquared serves a global customer base with its SaaS products, accessible from anywhere in the world. While the core GoSquared team is now distributed, primarily with UK-based members operating remotely as part of Transistor.fm, its platform supports international clients. Key global functions include providing its customer engagement software to businesses worldwide, offering customer support across various time zones through its platform and team, and conducting marketing and sales outreach to a global audience of SaaS companies.
N/A (Distributed Team)
N/A (Distributed Team)
N/A
Team members primarily in the UK, operating globally as part of Transistor.fm.
Address: N/A - Team operates remotely as part of Transistor.fm
This model allows GoSquared, under Transistor.fm, to leverage global talent (though the current core team transitioned from the UK) and maintain operational agility without the overhead of multiple physical offices, efficiently serving its global customer base.
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As of April 2025, GoSquared' leadership includes:
GoSquared has been backed by several prominent investors over the years, including:
The most significant leadership event for GoSquared in the last 12 months was its acquisition by Transistor.fm in October 2023. The GoSquared co-founders and core team transitioned to Transistor.fm, ensuring leadership continuity for the GoSquared product. No other distinct new executive hires or departures from this core team have been publicly announced since the acquisition.
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GoSquared has historically used the email format [first]@gosquared.com. While the team is now part of Transistor.fm, this format was common for reaching team members. For inquiries related to GoSquared post-acquisition, using official support channels on the GoSquared or Transistor.fm websites is recommended.
[first]@gosquared.com
Format
james@gosquared.com
Example
75%
Success rate
Transistor.fm Blog • October 3, 2023
Transistor.fm, a podcast hosting and analytics company, announced its acquisition of GoSquared. The GoSquared team, including co-founders James Gill, James Taylor, and Geoff Wagstaff, will continue to run and develop the GoSquared product suite (Live Chat, Customer Data Hub, Analytics) as part of Transistor....more
SaaS Club • October 4, 2023
Real-time analytics and customer engagement platform GoSquared has been acquired by podcast hosting company Transistor.fm. The terms of the deal were not disclosed. GoSquared's team will join Transistor to continue developing and supporting the product for SaaS businesses....more
GoSquared Blog • February 1, 2023
GoSquared published a blog post explaining the benefits and functionalities of Customer Data Platforms, highlighting how they help businesses unify customer data for better insights and engagement, a core aspect of GoSquared's offering....more
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