FWD
FWD's Overview
FWD Group is a pan-Asian life insurance business with approximately 13 million customers across 10 markets, including Hong Kong & Macau, Thailand, Indonesia, the Philippines, Singapore, Vietnam, Japan, Malaysia, and Cambodia. Established in 2013, FWD is focused on making the insurance journey simpler, faster, and smoother, with innovative propositions and easy-to-understand products, supported by digital technology. Through this customer-led approach, FWD is committed to changing the way people feel about insurance.
Where is FWD's Headquarters?
HQ Function
Serves as the central command for FWD's pan-Asian operations, overseeing strategy, corporate governance, financial management, digital innovation, and regional market coordination.
Notable Features:
Located in PCCW Tower, a modern Grade-A office building within the Taikoo Place complex, known for its state-of-the-art facilities, sustainable design, and excellent connectivity. The office likely features contemporary design promoting collaboration and technological integration.
Work Culture:
FWD cultivates a dynamic, innovative, and customer-centric work environment. The culture encourages agility, digital-first thinking, diversity and inclusion, and empowering employees to challenge conventions in the insurance industry.
HQ Significance:
The Hong Kong HQ is pivotal due to its strategic location in a major international financial hub, providing access to global talent, capital markets, and proximity to key Asian markets FWD serves. It underscores FWD's commitment to the region and its growth ambitions.
Values Reflected in HQ: The choice of a modern, well-connected, and technologically advanced office space reflects FWD's core values of innovation, efficiency, collaboration, and its forward-looking approach to insurance, as well as its commitment to providing a conducive environment for its employees.
Location:
FWD Group primarily operates across Asia, with a significant presence in 10 markets: Hong Kong SAR, Macau SAR, Thailand, Indonesia, the Philippines, Singapore, Vietnam, Japan, Malaysia and Cambodia. Globally, it supports functions such as life and general insurance underwriting, claims management, digital product development, customer service, actuarial services, investment management, and corporate strategy, all tailored to meet the diverse needs of its Asian customer base.
Street Address:
Level 20, PCCW Tower, Taikoo Place, 979 King's Road
City:
Hong Kong
State/Province:
Hong Kong SAR
Country:
China
FWD's Global Presence
Singapore, Singapore
Address: FWD Singapore Pte. Ltd., 6 Temasek Boulevard, #18-01 Suntec Tower Four, Singapore 038986
Drives growth in the Singaporean market and often pilots new digital initiatives and customer engagement models for the wider group.
Bangkok, Thailand
Address: FWD Life Insurance Public Company Limited, 130-132 Sindhorn Building Tower 1, 11th, 14th, 16th Floor, Wireless Road, Lumpini, Pathumwan, Bangkok 10330
One of FWD's largest and most established markets, contributing significantly to the group's overall business and VNB. Focuses on expanding protection and financial planning solutions in Thailand.
Tokyo, Japan
Address: FWD Fuji Life Insurance Company, Ltd., FWD Kanda Nishiki-cho Building, 3-22 Kanda Nishiki-cho, Chiyoda-ku, Tokyo 101-0054, Japan
Provides specialized insurance solutions catering to the specific demographic and healthcare needs of the Japanese population, often through direct sales and independent agents.
Buying Intent Signals for FWD
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
Executive Team of FWD
As of April 2025, FWD' leadership includes:
Investors of FWD
FWD has been backed by several prominent investors over the years, including:
Executive New Hires/Exits in the Last 12 Months
FWD Group has strengthened its executive team over the past year with key appointments in operations and human resources, reflecting its focus on growth, operational excellence, and talent development. Notable leadership transitions also occurred to optimize focus on strategic priorities.
New Appointments:
Technology (Tech Stack) used by FWD
Discover the tools FWD uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
FWD Email Formats and Examples
FWD Group commonly uses standard corporate email formats. The most prevalent formats are typically a combination of the employee's first name and last name, or initial and last name, followed by the @fwd.com domain.
Common formats include: [first].[last]@fwd.com (e.g., john.doe@fwd.com), [f][last]@fwd.com (e.g., jdoe@fwd.com).
Format
john.doe@fwd.com
Example
75%
Success rate
News and media
FWD Group / Various Financial News Outlets • March 28, 2024
FWD Group Achieves 22% Growth in Value of New Business for 2023
FWD Group Holdings Limited announced strong financial results for the full year 2023, reporting a 22% increase in Value of New Business (VNB) to US$991 million. The company also saw its group operating profit after tax increase by 27% to US$372 million, highlighting robust performance across its diverse markets and continued focus on digital innovation and customer-led strategies....more
Various Financial News Outlets (e.g., Reuters, The Star) • September 1, 2023
FWD Group Gains Approval to Become Majority Shareholder of Gibraltar BSN in Malaysia
FWD Group announced it had received regulatory approval and completed the transaction to increase its investment in Gibraltar BSN Life Berhad to a 70% shareholding. This move significantly strengthens FWD's presence in the Malaysian insurance market, aligning with its strategy to expand across Southeast Asia....more
FWD Group Press Release • April 2, 2024
FWD Group Appoints David Nolan as Group Chief Human Resources Officer
FWD Group announced the appointment of David Nolan as Group Chief Human Resources Officer, effective April 2, 2024. Mr. Nolan will be responsible for FWD's overall HR strategy and operations, focusing on talent development and fostering an inclusive culture across the group....more
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