HQ Function

Serves as the primary retail flagship, global brand showcase, historical heart of the company, and houses corporate offices and customer experience centers like its renowned tea salons and restaurants.

Notable Features:

The iconic facade with its famous clock (where figures of Mr. Fortnum and Mr. Mason emerge on the hour), multiple food halls (confectionery, bakery, groceries, fresh produce, wine), elegant restaurants and bars (The Diamond Jubilee Tea Salon, The Parlour, 45 Jermyn St.), and beautifully curated gift departments. The building itself is a historical landmark.

Work Culture:

Emphasizes exceptional customer service, product knowledge, maintaining a luxurious brand image, and upholding centuries of tradition. Employees are expected to be brand ambassadors, often with a formal and sophisticated demeanor.

HQ Significance:

The Piccadilly store is a major London tourist attraction, a symbol of British luxury and heritage, and has been the center of the company's operations for over 300 years. It's intrinsically linked to British culture and royalty.

Values Reflected in HQ: The headquarters embodies Fortnum & Mason's core values: unparalleled quality, exceptional service, rich heritage, innovation within tradition, and a commitment to providing unique and memorable experiences.

Location:

Fortnum & Mason primarily operates through its iconic flagship store in Piccadilly, London, and several other key retail locations within the UK, including travel hubs like St Pancras and Heathrow. Internationally, it has a significant presence with a flagship store in Hong Kong and offers worldwide shipping through its robust e-commerce platform. The brand also engages in wholesale partnerships and pop-up experiences in various global markets, focusing on exporting British luxury goods and culinary experiences.

Street Address:

181 Piccadilly

City:

London

State/Province:

N/A

Country:

United Kingdom