Convey, Inc. was a pioneering software company specializing in Delivery Experience Management (DEM). Founded in 2013, Convey provided solutions that helped retailers and brands improve customer loyalty by proactively managing and optimizing the post-purchase experience, from shipping to delivery and returns. Their platform offered real-time visibility, exception management, and customer communication tools. In September 2021, Convey was acquired by project44, a leading supply chain visibility platform, for $255 million. The acquisition aimed to combine project44's extensive network with Convey's last-mile delivery experience capabilities, creating a comprehensive end-to-end visibility solution for shippers and logistics service providers. Convey's technology and team have since been integrated into project44's offerings.
Served as the central hub for Convey's operations, including product development, engineering, sales, marketing, and executive leadership prior to its acquisition by project44.
Located in downtown Austin, a vibrant tech hub, offering access to talent and a dynamic business environment. The office likely featured modern amenities typical of a growing tech company, designed to foster collaboration and innovation.
Convey was known for a collaborative, customer-focused, and innovative work culture. Employees often highlighted a positive and fast-paced environment with opportunities for growth and impact in the SaaS and logistics technology sector.
The Austin headquarters was significant as it positioned Convey within a major U.S. technology and innovation ecosystem, facilitating talent acquisition, venture capital funding, partnerships, and growth in the competitive Delivery Experience Management market.
Prior to its acquisition by project44, Convey, Inc. served a diverse client base that included major retailers and brands, some with international operations. While headquartered in the US, its cloud-based Delivery Experience Management platform supported shipments and customer experiences across North America and for global companies operating in various regions. Its focus was primarily on the North American market but its solutions were applicable globally. Post-acquisition, its capabilities are integrated into project44's extensive global network.
701 Brazos Street, Suite 1616
Austin
Texas
USA
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As of April 2025, Convey' leadership includes:
Convey has been backed by several prominent investors over the years, including:
Convey, Inc. was acquired by project44 in September 2021 and no longer operates as an independent entity. Consequently, there have been no executive new hires or exits specifically for 'Convey, Inc.' in the last 12 months (relative to a current date well after the acquisition). Leadership transitions primarily occurred around the time of the acquisition, with the team integrating into project44.
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Prior to its acquisition by project44, Convey, Inc. commonly used corporate email formats typical for technology companies. The domain convey.com is no longer independently active for Convey emails and redirects to project44.
Common historical formats included [first_initial][last]@convey.com (e.g., jsmith@convey.com) and [first].[last]@convey.com (e.g., jane.doe@convey.com).
Format
jsmith@convey.com (example, domain now inactive for Convey)
Example
85%
Success rate
project44.com • September 28, 2021
project44 announced its acquisition of Convey, Inc., a leading delivery experience management provider, for $255 million. The deal combines project44's global, multimodal network with Convey's suite of last-mile technology, including exception management, customer communication, and returns solutions, to offer unparalleled end-to-end shipment visibility and control....more
TechCrunch • February 19, 2020
Convey, an Austin-based startup providing delivery experience management software, announced it has raised $17.5 million in a Series B funding round led by New Enterprise Associates (NEA). The funding was aimed at expanding its platform capabilities and scaling operations to meet growing demand from retailers looking to improve post-purchase customer experiences....more
PR Newswire • May 14, 2019
Convey launched Discover, a new suite of analytics and reporting tools designed to provide retailers with actionable insights into their shipping performance and customer delivery experiences. This product aimed to help businesses identify areas for improvement and optimize their last-mile operations....more
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