Contactlab is an advanced engagement marketing platform that empowers brands to build authentic and profitable relationships with their customers. Leveraging data, AI, and sophisticated automation, Contactlab enables personalized, multi-channel communication strategies across email, SMS, and messaging apps. Their solutions focus on customer journey orchestration, data-driven insights, and delivering relevant experiences to enhance customer loyalty and drive business results. Since October 2023, Contactlab has been part of 'Different', a communication company, further strengthening its martech capabilities.
Serves as the central hub for strategic planning, product development, core operations, and management of Contactlab's activities in engagement marketing technology.
Modern office space designed to foster collaboration and innovation, equipped with advanced technology infrastructure to support its R&D and operational teams.
A dynamic and collaborative environment focused on innovation in digital marketing, data science, and customer engagement technologies. The culture encourages continuous learning, teamwork, and a customer-centric approach.
The Milan HQ anchors Contactlab's origins and its strong presence in the European market, driving its technological advancements and strategic direction in the digital marketing ecosystem.
Contactlab primarily operates with physical offices across Europe, including Italy, Spain, and France. Globally, they support a diverse client base, including international brands, through their cloud-based engagement marketing platform. Their services, which include data management, AI-driven personalization, multi-channel campaign execution (email, SMS, messaging apps), and customer journey orchestration, are accessible to clients worldwide, enabling them to manage global marketing efforts.
Via Natale Battaglia, 12
Milan
MI
Italy
Address: Paseo de la Castellana 141, Planta 19, Edificio Cuzco IV, 28046 Madrid
To expand Contactlab's engagement marketing solutions within the Spanish market, providing tailored services and dedicated support to local businesses and enterprises.
Address: 10 Rue de la Paix, 75002 Paris
To strengthen Contactlab's presence in the competitive French digital marketing landscape and cater to the evolving customer engagement needs of French enterprises.
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As of April 2025, Contactlab' leadership includes:
Contactlab has been backed by several prominent investors over the years, including:
The most significant corporate development for Contactlab in the last 12 months was its acquisition by the communication company 'Different' in October 2023. While this represents a major strategic shift, specific public announcements regarding individual executive hires or departures directly resulting from or separate to this event have not been prominent. Key leadership figures from Contactlab appear to be continuing in their roles within the new structure.
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Contactlab typically uses a standard corporate email format that combines an employee's first initial with their last name. This is a common pattern in many technology and B2B companies, facilitating professional communication.
[first_initial][last]@contactlab.com
Format
mfubini@contactlab.com
Example
85%
Success rate
Engage.it • October 5, 2023
The communication company Different announced its acquisition of Contactlab, a well-established Italian martech firm specializing in customer engagement solutions. This strategic acquisition aims to integrate Contactlab's advanced platform and expertise into Different's service portfolio, enhancing its technological capabilities and data-driven marketing offerings....more
Retail & Food • February 15, 2023
Contactlab, an engagement marketing platform, and Kooomo, an e-commerce platform provider, revealed a strategic partnership. The collaboration is designed to offer brands a seamlessly integrated digital ecosystem, combining Kooomo's robust e-commerce functionalities with Contactlab's sophisticated customer engagement and personalization tools to enhance the online customer experience....more
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