ClickSoftware
ClickSoftware's Overview
ClickSoftware was a prominent global provider of automated mobile workforce management and service optimization solutions. Its software, powered by advanced algorithms and artificial intelligence, helped businesses across various industries to improve field service efficiency, reduce costs, and enhance customer satisfaction. Founded in 1979, ClickSoftware was recognized for its innovative approach to solving complex scheduling and logistics challenges. In August 2019, ClickSoftware was acquired by Salesforce and its technology and expertise have been integrated into Salesforce Field Service, strengthening Salesforce's capabilities in this critical area of customer relationship management.
Where is ClickSoftware's Headquarters?
HQ Function
Served as the primary corporate headquarters, overseeing global strategy, operations, sales, marketing, and administration prior to its acquisition by Salesforce.
Notable Features:
Modern office facilities located in a corporate park, designed to foster collaboration and innovation in software development and global operations.
Work Culture:
ClickSoftware was known for a work culture centered on innovation in field service technology, a strong customer-first approach, and technical expertise. The environment was often described as collaborative and dynamic, encouraging problem-solving.
HQ Significance:
The Burlington headquarters was crucial for ClickSoftware's operations and expansion in the North American market, which is a significant region for enterprise software. It complemented the substantial R&D capabilities located in Israel.
Values Reflected in HQ: The operational setup aimed to mirror the company's core values of efficiency, technological innovation for complex field service challenges, and a deep commitment to ensuring customer success.
Location:
Historically, ClickSoftware maintained a significant global presence to support its international customer base. This included strategically located offices across North America, Europe (including the UK and Germany), Israel (a major R&D hub), and the Asia-Pacific region. These offices provided sales, customer support, professional services, and R&D functions, ensuring localized expertise and global operational capabilities for its field service management solutions. Following its acquisition, these operations have been integrated into Salesforce's global infrastructure.
Street Address:
35 Corporate Drive, Suite 400
City:
Burlington
State/Province:
Massachusetts
Country:
USA
ClickSoftware's Global Presence
Petah Tikva, Israel
Address: 14 Hamelacha Street, Park Afek, Rosh Ha'ayin, Israel (Note: Specific historical addresses for Petah Tikva R&D can vary, this is a representative example of their Israel tech hub presence)
Served as the core technology and development engine, supporting global product strategy and delivering cutting-edge solutions.
Slough, Berkshire, United Kingdom
Address: The Urban Building, 3-9 Albert Street, Slough, Berkshire, SL1 2BE, UK (Historical)
Focused on serving ClickSoftware's diverse client base across EMEA and expanding the company's market presence in these territories.
Buying Intent Signals for ClickSoftware
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
Executive Team of ClickSoftware
As of April 2025, ClickSoftware' leadership includes:
Investors of ClickSoftware
ClickSoftware has been backed by several prominent investors over the years, including:
Executive New Hires/Exits in the Last 12 Months
Since ClickSoftware's acquisition and full integration into Salesforce in 2019, all executive and leadership appointments, transitions, or departures related to its former business domain are managed within Salesforce's overall corporate structure, specifically concerning Salesforce Field Service. There are no public announcements of executive hires or exits specifically for 'ClickSoftware' as a standalone brand in the last 12 months, as it no longer operates independently. Any such changes are part of Salesforce's broader organizational news.
Technology (Tech Stack) used by ClickSoftware
Discover the tools ClickSoftware uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
ClickSoftware Email Formats and Examples
Prior to its acquisition by Salesforce, ClickSoftware employees typically used email addresses associated with the clicksoftware.com domain. Common formats included combinations of first name, last name, and initials. These formats are historical, as employees are now part of Salesforce and use Salesforce email systems.
Common historical formats: [first].[last]@clicksoftware.com or [first_initial][last]@clicksoftware.com
Format
example: john.doe@clicksoftware.com or jdoe@clicksoftware.com
Example
10%
Success rate
News and media
Salesforce News • August 7, 2019
Salesforce Completes Acquisition of ClickSoftware
Salesforce announced it has completed its acquisition of ClickSoftware Technologies Ltd., a leader in field service management solutions. The addition of ClickSoftware will enhance Salesforce Service Cloud's Field Service Lightning product, providing customers with even more robust field service capabilities....more
Business Wire • November 7, 2018
ClickSoftware Named a Leader in the 2018 Gartner Magic Quadrant for Field Service Management for the Seventh Consecutive Time
ClickSoftware announced it was positioned by Gartner, Inc. as a Leader in the October 2018 Magic Quadrant for Field Service Management. This marked the seventh consecutive time ClickSoftware was named a Leader, recognized for its completeness of vision and ability to execute....more
PR Newswire (via Francisco Partners) • May 15, 2015
Francisco Partners Completes Acquisition of ClickSoftware
Francisco Partners, a global technology-focused private equity firm, announced that it has completed its acquisition of ClickSoftware Technologies Ltd. (NasdaqGS: CKSW). ClickSoftware was a leading provider of automated mobile workforce management and service optimization solutions....more
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