CGU Insurance
CGU Insurance's Overview
CGU Insurance is one of Australia's leading intermediary-based general insurers and a key brand of Insurance Australia Group (IAG). With a rich history spanning over 165 years, CGU offers a comprehensive suite of insurance products designed for individuals, families, and businesses of all sizes, including commercial, rural, personal lines, and workers' compensation insurance. CGU is renowned for its strong partnerships with insurance brokers and authorised representatives, enabling them to deliver tailored solutions and expert advice. The company is committed to supporting Australian communities, helping customers manage risks, and ensuring prompt recovery from unforeseen events.
Where is CGU Insurance's Headquarters?
HQ Function
This facility serves as the central hub for IAG's strategic decision-making, corporate governance, and overarching brand management, including for CGU. Key functions like group-wide underwriting strategy, capital allocation, claims management policies, and national marketing initiatives are directed from here.
Notable Features:
Located in the prestigious Darling Park complex, the IAG head office is a modern, A-grade office tower with advanced facilities, designed to promote collaboration, innovation, and sustainability. It offers panoramic views of Darling Harbour.
Work Culture:
The work culture, driven by IAG's values, emphasizes customer focus, integrity, continuous improvement, and a supportive, inclusive environment. There's a strong commitment to community engagement, employee wellbeing, and ethical business practices.
HQ Significance:
This location is highly significant as it represents the command center for IAG, one of Australasia's largest general insurers. Decisions made here directly influence CGU's strategic direction, operational efficiency, and its ability to serve millions of customers across Australia.
Values Reflected in HQ: The headquarters' design, amenities, and operational practices aim to reflect IAG's core values: customer centricity, being driven by purpose, adapting to change, valuing people, and achieving excellence. The space is designed to foster collaboration and innovation.
Location:
CGU Insurance primarily operates and focuses its services within Australia. However, as a prominent brand of Insurance Australia Group (IAG), it benefits from IAG's broader international footprint, which includes significant operations in New Zealand and interests in Asia. While CGU's customer-facing activities are Australian-based, it leverages IAG's group capabilities for functions such as reinsurance, technology platforms, investment management, and global risk assessment, which inherently have an international dimension.
Street Address:
Tower 2, 201 Sussex Street
City:
Sydney
State/Province:
NSW
Country:
Australia
CGU Insurance's Global Presence
Melbourne, VIC, Australia
Address: Level 27, 385 Bourke Street, Melbourne VIC 3000, Australia
Serves as the primary contact point and operational center for Victoria, providing localized expertise and support to a vast network of brokers and customers in one of Australia's largest economic markets.
Perth, WA, Australia
Address: Level 7, 108 St Georges Terrace, Perth WA 6000, Australia
Provides critical insurance services and dedicated support to brokers and customers across Western Australia, understanding and addressing the specific risks and needs of the region.
Brisbane, QLD, Australia
Address: Level 15, 300 George Street, Brisbane QLD 4000, Australia
Delivers essential insurance services and localized support to the Queensland and Northern Territory markets, addressing specific regional risks like cyclones, floods, and other weather-related events.
Adelaide, SA, Australia
Address: Level 3, 80 Flinders Street, Adelaide SA 5000, Australia
Acts as the key operational center for South Australia, ensuring tailored insurance solutions and responsive service for brokers and customers in the state.
Buying Intent Signals for CGU Insurance
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
Executive Team of CGU Insurance
As of April 2025, CGU Insurance' leadership includes:
Investors of CGU Insurance
CGU Insurance has been backed by several prominent investors over the years, including:
Executive New Hires/Exits in the Last 12 Months
Key leadership transitions within Insurance Australia Group (IAG), particularly in roles overseeing the intermediated insurance division (which includes CGU), have occurred in the past year, influencing strategic oversight and operational leadership for CGU.
Departures
New Appointments:
Technology (Tech Stack) used by CGU Insurance
Discover the tools CGU Insurance uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
CGU Insurance Email Formats and Examples
CGU Insurance, as part of IAG, primarily uses email formats associated with both cgu.com.au and iag.com.au domains. The most common format observed is [first].[last]@[domain].
[first].[last]@cgu.com.au OR [first].[last]@iag.com.au
Format
jane.doe@cgu.com.au
Example
80%
Success rate
News and media
Insurance Business Australia • May 7, 2024
CGU Insurance helps launch new Indigenous business support program
CGU Insurance has partnered with a First Nations-led consultancy to launch the Wiyi Yani U Thangani First Nations Business Hub. This initiative aims to provide Indigenous women entrepreneurs with resources, networking opportunities, and tailored insurance guidance to foster their business growth....more
Insurance News • April 18, 2024
IAG (CGU's Parent) flags more natural perils pain as claims costs mount
Insurance Australia Group (IAG), the parent company of CGU, announced that natural peril claim costs in the third quarter of its financial year exceeded its allowance. The company anticipates further impacts from severe weather events, signaling ongoing challenges for its insurance brands, including CGU, in managing claims volatility....more
IAG News & Media • February 20, 2024
IAG (CGU's Parent) reports 1H24 result and upgrades FY24 guidance
IAG released its half-year financial results for FY24, reporting a 10.3% increase in Gross Written Premium and an underlying insurance margin of 13.7%. The performance of its intermediated division, which includes CGU, contributed positively. As a result, IAG upgraded its FY24 guidance for GWP growth and reported margin....more
CGU News • November 1, 2023
CGU Insurance wins General Insurer of the Year award for second year in a row
CGU Insurance was named the General Insurer of the Year at the 2023 National Insurance Brokers Association (NIBA) Awards for the second consecutive year, recognizing its strong broker relationships and service....more
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