HQ Function

The headquarters serves as the central command for national policy-making, strategic planning, operational oversight, financial management, IT infrastructure, and coordination of all BPJS Kesehatan activities across Indonesia.

Notable Features:

Modern multi-story office building designed for public service, often featuring large lobbies for public access, extensive office space for administrative functions, meeting and conference facilities, and robust IT infrastructure to manage national healthcare data. Architectural style typically reflects contemporary Indonesian public building design.

Work Culture:

As a public service organization, the work culture at BPJS Kesehatan HQ is characterized by a strong commitment to public welfare, adherence to formal procedures, and a collaborative environment focused on achieving national health objectives. There is a significant emphasis on accountability, service delivery, and continuous improvement in managing the JKN-KIS program.

HQ Significance:

The headquarters is of paramount significance as it orchestrates the provision of health security for over 260 million Indonesians (as of early 2024), making it a critical institution in Indonesia's public health infrastructure and social security system. Its policies and operations directly impact national health outcomes.

Values Reflected in HQ: The headquarters aims to embody principles of public trust, service excellence, integrity, operational efficiency in managing national resources, and accessibility for the Indonesian people it serves, reflecting its core mandate of 'gotong royong' (mutual cooperation).

Location:

BPJS Kesehatan's primary operational focus is exclusively within the territory of Indonesia, dedicated to administering the Jaminan Kesehatan Nasional (JKN-KIS) program for all Indonesian citizens and eligible residents. While its direct service delivery, infrastructure, and branch offices are entirely domestic, BPJS Kesehatan actively engages in international cooperation. This includes participating in global health forums, learning from universal health coverage (UHC) models in other countries, sharing Indonesia's experiences, and collaborating with international organizations like the WHO. This international engagement aims to enhance the quality, efficiency, and sustainability of Indonesia's national health insurance system but does not involve operational offices or direct service provision outside of Indonesia.

Street Address:

Jl. Letjen Suprapto Kav. 20 No. 14

City:

Jakarta Pusat

State/Province:

DKI Jakarta

Country:

Indonesia