Beserk is Australia's largest and longest-running online retailer specializing in alternative fashion, gothic clothing, pop culture merchandise, cruelty-free makeup, homewares, and collectibles. Founded in 2000, Beserk started as a small market stall and has grown into a major e-commerce destination, stocking over 200 brands and more than 20,000 unique products. They cater to a diverse community seeking unique, expressive, and alternative lifestyle products, offering fast shipping across Australia and internationally. Beserk prides itself on its extensive range, customer service, and passion for all things alternative and pop culture.
Serves as the central operational hub, encompassing warehousing for over 20,000 unique products, e-commerce order fulfillment, customer service operations, and overall business management for Australia's largest online alternative retailer.
A modern, spacious warehouse facility optimized for high-volume e-commerce logistics, enabling efficient storage, picking, packing, and shipping of a diverse range of alternative fashion, accessories, homewares, and pop culture merchandise.
Beserk fosters a vibrant, inclusive, and creative work culture, reflecting the alternative and pop-culture products it champions. Employees likely share a passion for individuality and self-expression, contributing to a dynamic and customer-focused team environment.
The Brendale headquarters is pivotal to Beserk's market leadership, acting as the logistical backbone that supports its extensive online catalog and its ability to serve a nationwide customer base and international shoppers promptly.
While headquartered and primarily serving Australia, Beserk has a global reach through its e-commerce platform, shipping its wide array of alternative clothing, pop culture merchandise, and other unique products to customers internationally. Their global presence is facilitated by online sales and international shipping capabilities, allowing enthusiasts worldwide to access their extensive catalog.
Unit 3, 26-28 Terrence Road
Brendale
QLD
Australia
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As of April 2025, Beserk' leadership includes:
Beserk has been backed by several prominent investors over the years, including:
As a privately held company, Beserk does not typically publicize changes in its executive team. No specific executive hires or exits have been publicly announced in the last 12 months.
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Beserk primarily utilizes email for customer service inquiries, order confirmations, shipping notifications, and marketing communications to its subscribers. Official communications typically originate from email addresses associated with their @beserk.com.au domain. For customer support, they provide specific contact addresses like help@beserk.com.au.
A common speculative format for internal business emails could be [first_name]@beserk.com.au. Customer service emails use dedicated addresses like help@beserk.com.au.
Format
help@beserk.com.au (official customer service), faye@beserk.com.au (speculative example for founder)
Example
60%
Success rate
statements.qld.gov.au (Queensland Government) • July 22, 2022
Beserk Pty Ltd, an online retailer based in Brendale, was awarded a $9,000 Business Basics Grant from the Queensland Government. The funding was allocated to implement a new inventory management system, aimed at enhancing the company's operational efficiency and supporting its continued growth in the e-commerce sector....more
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