American Express Travel Services provides comprehensive travel planning and booking solutions for both leisure and business travelers. Leveraging its global network and deep industry expertise, it offers personalized services, exclusive benefits for American Express Card Members (such as Fine Hotels + Resorts program, The Hotel Collection, International Airline Program), travel insurance, and 24/7 customer support. It focuses on delivering premium and seamless travel experiences, from simple flight bookings to complex international itineraries and luxury vacation packages. American Express Travel is a division of the broader American Express company, renowned for its commitment to customer service and trust.
The headquarters serves as the global command center for American Express, overseeing all its business lines including charge and credit card services, payment processing, and travel services. It houses executive leadership, strategic planning, global marketing, finance, and corporate functions.
Located in Brookfield Place (formerly the World Financial Center) in Lower Manhattan, the building is a modern skyscraper offering views of the Hudson River and the city skyline. It's part of a prestigious complex with high-end retail and dining.
American Express fosters a professional, dynamic, and customer-centric work culture. There's an emphasis on innovation, collaboration, diversity and inclusion, and delivering exceptional service. Employees often describe it as a place with strong brand pride and opportunities for growth.
The New York headquarters symbolizes American Express's long-standing presence and leadership in the global financial and travel industries. It's a hub for innovation and strategic decisions that impact its worldwide operations.
American Express Travel Services operates globally, providing comprehensive travel solutions in numerous countries. This includes a worldwide network of travel consultants, online booking platforms, and partnerships with airlines, hotels, and tour operators. Functions supported globally include leisure travel planning, corporate travel management (often in conjunction with Amex Global Business Travel), exclusive cardmember travel benefits (like Fine Hotels + Resorts, The Hotel Collection), 24/7 emergency travel assistance, travel insurance, and personalized concierge services. Their presence is strong in North America, Europe, Asia-Pacific, and Latin America, ensuring consistent service for travelers wherever they are.
200 Vesey Street
New York
New York
United States
Address: Belgrave House, 76 Buckingham Palace Road, London, SW1W 9AX, UK (This is a major Amex office, supporting various functions including travel)
Facilitates travel arrangements, provides card member services, and supports corporate clients within Europe, Middle East, and Africa.
Address: 1885 N W 136th Ave, Sunrise, FL 33323, USA (This is a significant operational center for Amex)
Provides extensive customer service and operational support for North American card members and travel clients.
Address: American Express, DLF Cyber City, Tower C, Sector 25, Gurugram, Haryana 122002, India (One of Amex's global service centers)
Offers 24/7 support for global operations, leveraging talent in technology and customer service to enhance travel and financial service delivery worldwide.
Address: 12 Shelley Street, Sydney, NSW 2000, Australia (Amex Australia HQ)
Drives growth and provides localized travel and financial solutions for customers in the Oceania region.
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As of April 2025, American Express Travel Services Egypt' leadership includes:
American Express Travel Services Egypt has been backed by several prominent investors over the years, including:
American Express maintains a stable senior leadership team. While routine appointments and transitions occur across its global operations, there have been no widely publicized major C-suite hires or departures specifically within the core 'American Express Travel' division (distinct from Amex GBT) in the immediate past 12 months that significantly altered its top leadership structure. Changes are more common at SVP/VP levels or within specific regional/functional units.
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American Express commonly uses several email formats for its employees. The most prevalent ones typically involve combinations of the employee's first name and last name, or first initial and last name, followed by the @aexp.com domain.
firstname.lastname@aexp.com (e.g., john.doe@aexp.com) or f.lastname@aexp.com (e.g., j.doe@aexp.com)
Format
audrey.hendley@aexp.com
Example
85%
Success rate
American Express Newsroom • October 26, 2023
American Express Travel released its 2024 Trending Destinations list, highlighting emerging and popular travel spots based on global Card Member booking data. The report indicated a continued strong demand for travel, with a focus on culturally rich experiences and unique adventures....more
Skift • February 7, 2024
A new report from American Express Travel indicates that Gen Z and Millennial travelers are prioritizing travel spending in 2024, often seeking unique experiences and cultural immersion. This demographic is a key focus for Amex Travel's offerings....more
American Express Newsroom • May 15, 2024
American Express and Delta Air Lines launched new limited-time offers for their co-branded credit cards, featuring enhanced travel benefits such as statement credits for Delta flights and bonus miles, aiming to provide more value for travelers....more
The Points Guy • January 18, 2024
American Express announced significant updates to its portfolio of Hilton Honors co-branded credit cards, including new annual fees, revised bonus categories, and enhanced travel credits and benefits for cardholders, impacting how users earn and redeem points for travel....more
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