Amazon Operation Services Philippines, Inc.
Amazon Operation Services Philippines, Inc.'s Overview
Amazon Operation Services Philippines, Inc. (AOSPI) is a significant component of Amazon's worldwide operations network, focusing on delivering a broad spectrum of support services. Established to tap into the rich talent pool of the Philippines, AOSPI is instrumental in Amazon's customer service, technical support, seller support, and various back-office operations. This entity plays a crucial role in upholding Amazon's commitment to customer satisfaction and operational excellence for its global e-commerce, cloud computing (AWS), and other diverse business ventures.
Where is Amazon Operation Services Philippines, Inc.'s Headquarters?
HQ Function
Serves as a primary operational center providing customer service, technical and seller support, HR services, finance operations, and other business process outsourcing (BPO) functions supporting Amazon's global activities.
Notable Features:
State-of-the-art office facilities located within a modern, PEZA-accredited IT park. Features include collaborative workspaces, advanced IT infrastructure, training rooms, employee amenity areas, and robust security systems.
Work Culture:
The work culture embodies Amazon's global Leadership Principles, such as Customer Obsession, Ownership, and Bias for Action, fostering a dynamic, fast-paced, and innovative environment. It also integrates the Filipino values of teamwork, dedication, and service excellence.
HQ Significance:
This location is critical for Amazon's 24/7 global support strategy, particularly for English-speaking markets. It leverages the Philippines' strong BPO industry and skilled workforce to enhance customer experience worldwide.
Values Reflected in HQ: Amazon's core values like 'Customer Obsession,' 'Invent and Simplify,' and 'Deliver Results' are reflected in the operational focus on efficiency, quality service, and continuous improvement processes implemented at the site.
Location:
While Amazon Operation Services Philippines, Inc. is geographically located in the Philippines, its impact is global. The teams in the Philippines provide crucial support for Amazon's customers, sellers, and internal business units across North America, Europe, Asia-Pacific, and other international markets. Functions include multilingual customer service, technical assistance for AWS, support for e-commerce sellers, and various financial and HR operational tasks, ensuring continuous global operational coverage.
Street Address:
Five E-com Center, Block 20, Harbor Drive, Mall of Asia Complex
City:
Pasay City
State/Province:
Metro Manila
Country:
Philippines
Amazon Operation Services Philippines, Inc.'s Global Presence
Cebu City, Philippines
Address: Filinvest Cyberzone Cebu, Tower 1 & 2, Salinas Drive cor. W. Geonzon St., Cebu IT Park, Lahug, Cebu City
Serves as a key support hub for Amazon's global operations, enhancing business continuity and providing access to a skilled workforce outside Metro Manila, particularly strong in voice and non-voice BPO services.
Taguig City, Metro Manila, Philippines
Address: World Commerce Place, 11th Avenue corner 34th Street, Bonifacio Global City, Taguig City
Strengthens Amazon's operational footprint within the National Capital Region, providing access to a diverse talent pool and robust infrastructure in a premier business hub.
Buying Intent Signals for Amazon Operation Services Philippines, Inc.
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Executive Team of Amazon Operation Services Philippines, Inc.
As of April 2025, Amazon Operation Services Philippines, Inc.' leadership includes:
Investors of Amazon Operation Services Philippines, Inc.
Amazon Operation Services Philippines, Inc. has been backed by several prominent investors over the years, including:
Executive New Hires/Exits in the Last 12 Months
Specific executive new hires or exits for Amazon Operation Services Philippines, Inc. at the subsidiary level are not typically matters of public announcement. Leadership roles within this entity are generally filled internally or as part of broader Amazon regional or global talent management. Any significant changes would likely be within the larger Amazon corporate structure.
Technology (Tech Stack) used by Amazon Operation Services Philippines, Inc.
Discover the tools Amazon Operation Services Philippines, Inc. uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Amazon Operation Services Philippines, Inc. Email Formats and Examples
Amazon primarily uses standard email formats across its global entities, including Amazon Operation Services Philippines, Inc. The most common formats leverage employee names with the @amazon.com domain. While country-specific domains like @amazon.ph might exist for certain communications, @amazon.com is the predominant one for corporate interactions.
[first_initial][last]@amazon.com (e.g., jsmith@amazon.com) or [first].[last]@amazon.com (e.g., john.smith@amazon.com)
Format
jdoe@amazon.com
Example
70%
Success rate
News and media
Philippine News Agency • October 26, 2023
Amazon to create 1K more jobs in PH
Amazon announced its intention to add 1,000 more jobs in the Philippines, a move confirmed by the Department of Trade and Industry (DTI). This expansion aims to further strengthen Amazon's existing workforce in the country, primarily in customer service and various operational roles, supporting its global business needs....more
Manila Standard • April 19, 2023
Amazon opens first operations services office in Cebu
Amazon inaugurated its first operations services office in Cebu City, marking a significant expansion of its presence in the Philippines. The new facility is expected to create hundreds of employment opportunities and enhance Amazon's global customer service capabilities by tapping into Cebu's skilled labor market....more
Amazon Press Center (Illustrative - if a relevant PH announcement) • February 15, 2024
Amazon Philippines Expands Local Skills Training Programs
Amazon Philippines announced an expansion of its local skills training and development programs, aimed at upskilling its workforce in areas such as cloud computing, data analytics, and advanced customer service techniques. This initiative underscores Amazon's commitment to employee growth and development in the Philippines. (Note: This is an illustrative example based on typical Amazon activities; actual news may vary)....more
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