Activus Connect is a U.S.-based company specializing in providing premium, 100% remote customer experience (CX) outsourcing solutions. They operate under a 'SmartVirtual™' model, leveraging a distributed workforce of 'Ambassadors' (customer service agents) across the United States. Activus Connect focuses on delivering high-quality, flexible, and scalable customer support, technical assistance, and back-office services for businesses in various industries. Their approach emphasizes a people-centric culture, advanced technology integration, and a commitment to elevating customer interactions into positive, memorable experiences, thereby enabling clients to improve customer satisfaction and operational efficiency.
Serves as the central administrative, financial, and leadership coordination hub for the company's nationwide remote operations.
As a remote-first company, the physical 'headquarters' is an administrative anchor for its distributed workforce rather than a large, traditional office building. The company's primary infrastructure is digital, supporting its SmartVirtual™ operations.
The work culture, even for administrative functions linked to Oviedo, mirrors the company's overall remote-first ethos: emphasizing flexibility, trust, technological proficiency, strong communication, and results-driven collaboration in a virtual environment.
The Oviedo administrative base grounds a pioneering remote work model, demonstrating that large-scale, high-performance CX operations can be effectively managed and led without relying on traditional centralized physical offices.
Activus Connect's operational model and workforce are primarily U.S.-based, with all customer service 'Ambassadors' located within the United States. While they serve clients who may have global operations and customer bases, Activus Connect's direct service delivery and talent pool are concentrated in the U.S. Their global impact is through supporting U.S. operations of international companies or U.S. companies with international customers.
PO Box 621746 (Administrative Mailing Address)
Oviedo
Florida
USA
Address: Distributed (Home-Based Workforce)
To deliver comprehensive customer experience services across all U.S. time zones and regions, leveraging a geographically diverse remote workforce to ensure coverage, scalability, and potentially localized knowledge where beneficial for specific client needs.
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As of April 2025, Activus Connect' leadership includes:
Activus Connect has been backed by several prominent investors over the years, including:
Over the last 12 months, Activus Connect has focused on strengthening its executive leadership, notably with a key appointment in the finance department to support its growth trajectory. There have been no publicly announced executive departures during this period.
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Activus Connect typically utilizes a standard corporate email format. The most commonly observed pattern is the employee's first name followed by a period, then their last name, all preceding '@activusconnect.com'. While other formats might exist internally, this is a strong indicator for reaching company personnel.
first.last@activusconnect.com
Format
john.doe@activusconnect.com
Example
85%
Success rate
activusconnect.com • August 15, 2023
Activus Connect announced its inclusion in the Inc. 5000 list of fastest-growing private companies in America for the third year running, underscoring its sustained growth and leadership in the remote customer experience sector....more
activusconnect.com • August 1, 2023
Activus Connect strengthened its leadership team with the appointment of BJ Observations as its new Chief Financial Officer. Observations brings significant financial expertise to support the company's strategic growth initiatives....more
pci-pal.com • May 16, 2023
Activus Connect announced a strategic partnership with PCI Pal, a global provider of SaaS secure payment solutions. This collaboration aims to integrate advanced security and compliance features into Activus Connect's remote CX offerings, particularly for handling sensitive payment information....more
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