ServiceNow (NYSE: NOW) is an American software company based in Santa Clara, California that develops a cloud computing platform to help companies manage digital workflows for enterprise operations. Founded by Fred Luddy in 2003, ServiceNow specializes in IT services management (ITSM), IT operations management (ITOM) and IT business management (ITBM), allowing users to manage projects, teams and customer interactions via a variety of apps and plugins. ServiceNow's platform, Now Platform, offers a single foundation for an enterprise's digital transformation, enabling businesses to streamline processes, improve productivity, and create great experiences for employees and customers.
Serves as the global nerve center for ServiceNow, housing key leadership, product development, engineering, marketing, and corporate functions. It drives the company's strategic direction and innovation in digital workflows.
Modern, multi-building campus designed to foster collaboration and innovation. Features include open workspaces, state-of-the-art technology, employee amenities such as cafes and fitness centers, and a focus on sustainable building practices.
Known for a dynamic, fast-paced, and innovative environment. The culture emphasizes customer success, teamwork, continuous learning, and a commitment to 'making work, work better for people.' Employee well-being and diversity are also key focus areas.
Strategically located in the heart of Silicon Valley, providing access to a rich talent pool, fostering partnerships with other technology leaders, and positioning ServiceNow at the forefront of enterprise software advancements.
ServiceNow maintains a strong global presence with offices and data centers strategically located across the Americas, Europe, the Middle East, Africa (EMEA), and Asia Pacific and Japan (APJ). This widespread network supports global sales, customer service, product development, and cloud infrastructure, enabling ServiceNow to serve its multinational customer base effectively and drive digital transformation worldwide.
2225 Lawson Lane
Santa Clara
California
USA
Address: Hoekenrode 3, 1102 BR Amsterdam
Supporting ServiceNow's growing customer base and partner ecosystem across the EMEA region, driving digital transformation initiatives.
Address: The Broadgate Tower, 20 Primrose St, London EC2A 2EW
Focusing on strategic market development and customer engagement within the UKI region, a significant market for enterprise software.
Address: Survey Nos. 66/1 & 67/P, Divyashree Orion, Raidurg, Serilingampally, Hyderabad, Telangana 500032
Contributing to global product innovation, providing round-the-clock support, and tapping into India's vast technology talent pool.
Address: Level 29, 1 Denison Street, North Sydney, NSW 2060
Driving growth and customer adoption of the Now Platform across diverse markets in the APJ region.
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As of April 2025, ServiceNow' leadership includes:
ServiceNow has been backed by several prominent investors over the years, including:
ServiceNow has seen key leadership changes in the past year, notably strengthening its HR and AI capabilities with new executive appointments, alongside some departures.
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ServiceNow commonly uses the [first].[last]@servicenow.com email format for its employees. Variations might exist, but this is the most prevalent structure.
[first].[last]@servicenow.com
Format
jane.doe@servicenow.com
Example
90%
Success rate
ServiceNow Press Release • May 7, 2024
ServiceNow announced significant AI advancements to its Now Platform, including new generative AI capabilities designed to boost productivity, intelligence, and user experience across enterprise workflows....more
Reuters • April 24, 2024
ServiceNow reported first-quarter results that surpassed market expectations and raised its full-year subscription revenue forecast, driven by strong demand for its AI-powered workflow automation software....more
NVIDIA News • February 28, 2024
ServiceNow and NVIDIA announced a partnership to develop powerful enterprise-grade generative AI capabilities. This collaboration aims to deliver new AI solutions to enhance productivity and innovation for ServiceNow customers....more
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