HQ Function

The East Rochester headquarters serves as the primary operational hub for service delivery, customer support, claims management, technology development, software engineering, and overall business administration for its shipping audit and cost recovery services in the U.S.

Notable Features:

Located within a modern commercial building, the office space is designed for functionality and collaboration, equipped with the necessary technology infrastructure to support its data-intensive operations. Specific unique architectural highlights of 71lbs's suite are not publicly emphasized, with the focus being on an efficient and productive work environment.

Work Culture:

71lbs likely cultivates a dynamic, customer-centric, and results-oriented work culture. Emphasis is placed on leveraging data and technology to deliver tangible savings for clients, encouraging innovation, proactivity, problem-solving, and close collaboration between its technical, operational, and client-facing teams.

HQ Significance:

The East Rochester headquarters is crucial for centralizing 71lbs's core operations. It's where the company's proprietary software is developed and maintained, where client claims are processed, and where strategic decisions are made, directly impacting the financial benefits and service quality it provides to its customers nationwide.

Values Reflected in HQ: The choice of a well-located commercial office space suggests values of professionalism, efficiency, and technological advancement. It supports their data-driven approach to providing practical, cost-saving solutions and accessible support for businesses.

Location:

71lbs's services are primarily focused on businesses shipping within and from the United States, as their refund recovery system is tailored to U.S. domestic and international shipments handled by major carriers like FedEx and UPS originating from U.S. accounts. While their client base is predominantly in the U.S., the platform is accessible online, supporting U.S.-based companies with global shipping needs by optimizing their U.S. carrier agreements and recovering funds for service failures on these accounts.

Street Address:

333 W. Commercial Street, Suite 3300

City:

East Rochester

State/Province:

NY

Country:

USA