[24]7.ai
[24]7.ai's Overview
[24]7.ai is a customer experience (CX) software and services company that uses artificial intelligence and machine learning to help enterprises improve their customer interactions. They provide solutions for conversational AI, agent assistance, and self-service automation across various channels like voice, chat, and messaging. Their goal is to make customer service more efficient, personalized, and effective, ultimately driving better business outcomes and customer satisfaction. They cater to large enterprises across industries such as financial services, retail, telecommunications, and healthcare.
Where is [24]7.ai's Headquarters?
HQ Function
Serves as the global corporate hub, driving innovation, product development, strategy, and executive leadership for its AI-powered customer experience solutions.
Notable Features:
Modern office space designed to foster collaboration and innovation, equipped with advanced technology infrastructure typical of a Silicon Valley tech company.
Work Culture:
Emphasizes innovation, customer-centricity, and a fast-paced environment. Employees are encouraged to leverage AI and data to solve complex customer engagement challenges. The culture is collaborative and agile, fostering continuous learning and development.
HQ Significance:
Its Silicon Valley location provides access to top tech talent, venture capital (historically), and a vibrant ecosystem of innovation, crucial for a company at the forefront of AI in customer experience.
Values Reflected in HQ: The headquarters likely reflects values of innovation through its R&D focus, technological advancement via its infrastructure, customer focus through its solution-oriented approach, and global collaboration by serving as a central node for its worldwide operations.
Location:
[24]7.ai supports global clients through a network of offices and delivery centers across North America (USA, Canada), Latin America (Guatemala, Colombia), Europe (UK), Asia (India, Philippines), and Australia. These locations provide sales, client services, research & development, and extensive customer interaction operations, enabling round-the-clock service and localized expertise for diverse markets worldwide.
Street Address:
250 E. Hacienda Avenue
City:
Campbell
State/Province:
California
Country:
USA
[24]7.ai's Global Presence
Hyderabad, Telangana/India
Address: [24]7.ai, NSL SEZ Arena, Plot No. 6, Survey No. 1, IDA Uppal, Hyderabad – 500039, Telangana, India (representative address, multiple sites exist)
Serves as a key hub for supporting global clients with 24/7 customer service operations, AI model training, and technology development, capitalizing on the region's IT expertise and operational scalability.
Manila, National Capital Region/Philippines
Address: Multiple sites in Metro Manila, e.g., [24]7.ai McKinley West, Fort Bonifacio, Taguig City
Key delivery location for English-speaking customer support and back-office services for North American and global clients, offering cost-effective and high-quality service delivery for complex customer interactions.
Toronto, Ontario/Canada
Address: Suite 400, 240 Richmond Street West, Toronto, ON M5V 1V6, Canada
Supports business development and client relations in Canada, offering localized support and contributing to [24]7.ai's North American market presence.
Buying Intent Signals for [24]7.ai
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Executive Team of [24]7.ai
As of April 2025, [24]7.ai' leadership includes:
Investors of [24]7.ai
[24]7.ai has been backed by several prominent investors over the years, including:
Executive New Hires/Exits in the Last 12 Months
[24]7.ai has strengthened its executive leadership over the past 12-14 months with key appointments in marketing and revenue, signaling a focus on market expansion and growth. No major C-level departures were publicly announced during this specific period.
New Appointments:
Technology (Tech Stack) used by [24]7.ai
Discover the tools [24]7.ai uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
[24]7.ai Email Formats and Examples
[24]7.ai commonly uses email formats based on employee names, such as combining the first name and last name, or the first initial with the last name. While these are prevalent, other formats might exist within the organization.
firstname.lastname@247.ai or flastname@247.ai (e.g., jane.doe@247.ai or jdoe@247.ai)
Format
jane.doe@247.ai
Example
85%
Success rate
News and media
Business Wire • February 27, 2024
[24]7.ai Named a Leader in The Forrester Wave™: Conversational AI For Customer Service, Q1 2024
[24]7.ai announced it was named a Leader by Forrester Research in The Forrester Wave™: Conversational AI For Customer Service, Q1 2024 report. The company received the highest scores possible in the vision, innovation, and partner ecosystem criteria, underscoring its strength in the AI-driven customer service market....more
PR Newswire • August 1, 2023
[24]7.ai Appoints Lisa Matherly as Chief Marketing Officer
[24]7.ai, a recognized leader in omnichannel conversational AI and contact center services, announced the appointment of Lisa Matherly as Chief Marketing Officer (CMO). Matherly will spearhead global marketing strategy and execution to accelerate growth and enhance brand visibility....more
PR Newswire • April 4, 2023
[24]7.ai Appoints Dan Reed as Chief Revenue Officer
[24]7.ai announced the appointment of Dan Reed as Chief Revenue Officer (CRO). Reed brings extensive experience in leading sales organizations and driving revenue growth for technology companies, and will be responsible for [24]7.ai's global sales strategy and execution....more
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