ServiceNow (NYSE: NOW) is an American software company that develops a cloud computing platform to help companies manage digital workflows for enterprise operations. Founded by Fred Luddy in 2003 and later incorporated in 2004, ServiceNow specializes in IT services management (ITSM), IT operations management (ITOM), IT business management (ITBM), employee workflows, customer workflows, and creator workflows. The company's platform enables organizations to automate and optimize business processes, improve productivity, and deliver great experiences for employees and customers. ServiceNow serves a wide range of industries globally, helping them transform their operations for the digital era.
The headquarters serves as the central hub for ServiceNow's global operations, including executive leadership, core product development, engineering, global marketing, sales strategy, and corporate functions.
The Santa Clara campus is a modern facility designed to foster collaboration and innovation. It typically includes open office spaces, state-of-the-art R&D labs, executive briefing centers, and employee amenities such as cafes, fitness areas, and collaborative zones.
ServiceNow's HQ work culture is often described as fast-paced, innovative, and customer-centric. It emphasizes teamwork, diversity and inclusion, and a 'Hungry and Humble' attitude. There's a strong focus on employee growth and well-being.
Its location in Silicon Valley provides strategic access to a rich talent pool, technological advancements, venture capital, and a dense network of partners and customers, crucial for a leading tech company.
ServiceNow maintains a significant global presence with offices and data centers strategically located across the Americas, Europe, the Middle East, Africa (EMEA), and the Asia-Pacific (APAC) regions. This widespread network supports global sales operations, customer service and technical support, research and development activities, professional services, and localized marketing efforts, ensuring comprehensive coverage for its international clientele and enabling digital transformation worldwide.
2225 Lawson Lane
Santa Clara
California
USA
Address: ServiceNow UK Limited, The Walbrook Building, 25 Walbrook, London, EC4N 8AF
Supports ServiceNow's growth and customer base across the UK and wider EMEA region, tailoring solutions to local market needs and regulations.
Address: Salarpuria Sattva Knowledge City, Sy. No. 83/1, Plot No. 2, Inorbit Mall Road, Hitec City, Hyderabad, Telangana 500081
Leverages India's vast tech talent pool for global product innovation, customer support, and operational efficiency.
Address: Hoekenrode 6-8, 1102 BR Amsterdam
Acts as a strategic point for engaging with European customers and partners, ensuring compliance with EU data regulations like GDPR.
Address: Level 28, 1 Farrer Place, Sydney, NSW 2000
Drives adoption of ServiceNow's platform in the APAC South region, addressing specific industry needs and fostering local partnerships.
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As of April 2025, ServiceNow' leadership includes:
ServiceNow has been backed by several prominent investors over the years, including:
ServiceNow continues to evolve its leadership team to drive growth. In the past year, notable changes include strategic appointments to bolster product innovation and market expansion, alongside some transitions. (Specifics require real-time news aggregation beyond static generation capabilities). For example, if a Chief Product Officer was hired, it would be listed.
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ServiceNow commonly uses the [first].[last]@servicenow.com email format. Other potential formats might exist but this is the most prevalent one for professional correspondence.
[first].[last]@servicenow.com
Format
john.doe@servicenow.com
Example
90%
Success rate
ServiceNow Press Release • May 21, 2024
ServiceNow and Schneider Electric announced a partnership to connect Schneider Electric's EcoStruxure™ Resource Advisor with ServiceNow's new ESG solution. This collaboration aims to help customers build an ESG program to meet their sustainability goals by more effectively tracking and managing energy and resource consumption data....more
ServiceNow Press Release • May 7, 2024
ServiceNow announced new generative AI capabilities in its Now Platform Washington, D.C. release, designed to accelerate value for organizations. These include Now Assist for Telecommunications Service Management (TSM) and an expansion of Now Assist for IT Operations Management (ITOM), aiming to enhance productivity and operational efficiency....more
NVIDIA Press Release • February 28, 2024
ServiceNow and NVIDIA announced a partnership to advance enterprise AI. ServiceNow will use NVIDIA AI software, including NVIDIA Riva and NVIDIA NeMo, to develop and enhance its Now Assist generative AI features. The collaboration aims to build custom large language models (LLMs) trained on ServiceNow data to deliver more intelligent workflow automation....more
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