Aircall is a cloud-based phone system and call center software solution designed for modern businesses. It empowers sales and support teams to communicate effectively with customers worldwide through voice calls, robust integrations with popular CRM and helpdesk tools (like Salesforce, HubSpot, Zendesk), and advanced call management features. Aircall aims to make phone support as easy to manage as any other business workflow, enhancing productivity and customer satisfaction.
Serves as a key operational hub, driving Aircall's product innovation, engineering, European market strategy, and housing parts of its executive leadership. It's a central point for its foundational development and European growth.
Modern office space located in a vibrant Parisian district, designed to foster collaboration and innovation, equipped with state-of-the-art technology to support its dynamic workforce.
Aircall's Paris HQ fosters a dynamic, fast-paced, and collaborative work environment. It emphasizes innovation, customer-centricity, and teamwork, reflecting its scale-up culture with a strong international team.
The Paris headquarters is significant as one of Aircall's founding locations and a major center for its technological development and European operations, playing a crucial role in its global expansion and product strategy.
Aircall maintains a strong global presence with key offices in North America (New York), Europe (Paris, Madrid, London, Berlin), and Asia-Pacific (Sydney). This international network enables Aircall to provide localized sales, customer support, and operational services to its diverse customer base worldwide. Functions supported globally include product development, engineering, marketing tailored to regional needs, customer success management ensuring client satisfaction across time zones, and strategic partnerships.
11 Rue de Mogador
Paris
Île-de-France
France
Address: 43 West 23rd Street, New York, NY 10010, USA
To spearhead Aircall's growth and operations in North America, providing localized support and tailored solutions to businesses across various industries in the region.
Address: Level 2, 11-17 York Street, Sydney, NSW 2000, Australia
To expand Aircall's footprint in the APAC region, offering its cloud communication solutions to a growing number of businesses and providing local expertise and support.
Address: Paseo de la Castellana, 77, 28046 Madrid, Spain
To strengthen Aircall's presence in the Iberian Peninsula and Southern European markets, offering tailored solutions and local language support.
Address: Central London (Specific address may vary, often flexible/co-working for tech companies)
To expand market share and provide dedicated support for businesses in the UK and Ireland, adapting Aircall's offerings to local business needs.
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As of April 2025, Aircall' leadership includes:
Aircall has been backed by several prominent investors over the years, including:
In the past year, Aircall experienced a significant leadership change with Michael Haske appointed as CEO in January 2024. He succeeded co-founder Olivier Pailhès, who transitioned to a Board Member role, continuing to guide Aircall's strategic vision.
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Aircall commonly uses email formats such as [first].[last]@aircall.io (e.g., jane.doe@aircall.io) and [first_initial][last]@aircall.io (e.g., jdoe@aircall.io). The first.last pattern is frequently observed.
first.last@aircall.io
Format
jane.doe@aircall.io
Example
90%
Success rate
Business Wire • March 20, 2024
Aircall introduced a suite of new AI-powered features for its cloud phone system, including call summarization, transcription, and sentiment analysis. These capabilities aim to improve productivity, agent coaching, and customer interaction quality for businesses using Aircall....more
Aircall Blog / TechCrunch • January 16, 2024
Aircall announced the appointment of Michael Haske as its new Chief Executive Officer, succeeding co-founder Olivier Pailhès. Haske brings extensive SaaS leadership experience to steer Aircall's continued global expansion. Pailhès transitioned to a board member role....more
G2 Crowd / Aircall Press • May 15, 2024
Aircall continues to be recognized as a Leader in multiple categories, including VoIP Providers and Contact Center Operations, in G2's Spring/Summer 2024 Grid Reports. This is based on high customer satisfaction scores and substantial market presence, underscoring its strong performance and user approval....more
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